Billing Analyst

Manifest Solutions is currently seeking a Billing Analyst for an onsite position in Columbus, OH.

• Responsible for billing operations, analysis and customer service for large accounts.
• Liaise with utilities, customers internal and external to resolve routine and complex billing questions and requests to ensure on time accurate billing.
• Verify accuracy of billing data, review and analyze individual accounts making independent decisions regarding billing activities.
• Serve as the primary contact for large account billing management internally and externally through proactive communication with Sales and Customers, and reviewing all large account billings.
• Identify billing discrepancies and determine root cause of the issue.
• Recognize problem accounts and independently take the necessary steps to resolve issues and revise errors.
• Create manual invoices at a detailed customer level ensuring data integrity.
• Review, analyze and resolve unbilled cycles.
• Communicate and maintain relationships with utilities to troubleshoot issues and verify data.
• Work with IT to improve system-driven automation.
• Responsible for accurately updating and generating reports, analyze and draw appropriate conclusions.
• Comprehend and interpret EDI.
• Ensure SOX Compliance and participate in monthly close process.
• Work closely with the Pricing team to fully understand pricing components, ensure billing processes are aligned and stay abreast of any market driven or Utility changes that affect billing determinants.
• Ensure high degree of customer service for both internal and external customers.
• Ensure processes and training materials are documented and regularly maintained.

• Bachelor's Degree or equivalent required. Accounting, Finance or Business Management preferred. Minimum 3 years billing, finance or relevant business experience.
• Advanced Excel and/or Microsoft Access skills to support data analysis.
• Technical understanding of information systems.
• Ability to read and interpret general business and technical documents as well as deliver concise communication to the sales team, customers and other Energy employees.
• Ability to interact with all levels of the organization.
• Solid analytical and problem-solving skills.
• Energy background / Energy billing experience ideal.

• Ability to prioritize, plan proactively, manage conflicting priorities and multi‑task effectively.
• Superior attention to detail and conscientious attitude relating to quality of work.
• Ability to work independently (with little instruction/supervision).
• Effective problem‑solving skills: ability to identify alternatives and develop unique solutions.
• Takes initiative; proactive approach; asks questions to ensure understanding/clarity.
• Comfortable with change, uncertainty and in‑development conditions. Resilient under stress and dealing with multiple demands.
• Excellent communication skills written, spoken, listening with ability to explain and interpret issues clearly.