Senior Product Associate - Claims and Disputes Fraud Operations

Senior Product Associate - Claims and Disputes Fraud Operations

Join the team at JPMorgan Chase . We are looking for a Senior Product Associate to help us develop and optimize our products for claims and disputes fraud operations.

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

• Partner with the Product Manager to identify new product opportunities based on user research and discovery.
• Consider upstream and downstream implications of new product features on overall product experience.
• Support the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap.
• Analyze, track, and evaluate product metrics including work to time, cost, and quality targets across the product development life cycle.
• Write requirements, epics, and user stories to support product development.
• Analyze contact volumes and customer journey/friction points across a variety of channels to drive product feature prioritization.
• Refine strategies and solutions to enhance self‑service utilization and reduce customer contact volume.

• 2+ years of experience or equivalent expertise in product management or related domain.
• Proficient knowledge of the product development life cycle activities including discovery and requirements definition, and strong use of planning and strategy tools such as Jira Align and Agile.
• Excellent written, visual, and verbal communication skills.
• Rigorous, logical thinker with ability to identify and articulate rationale, assumptions, and risks.
• Developing knowledge of data analytics and data literacy.
• Direct experience in check fraud prevention and management.
• Proficient in using collaboration platforms such as Confluence and SharePoint.

• Experience with SQL and SAS for data extraction and analysis.

Chase is a leading financial services firm. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

We offer a competitive total rewards package including base salary, commission‑based pay, discretionary incentive compensation, comprehensive health care coverage, retirement savings plan, and more.

We are an equal opportunity employer and place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute. We also make reasonable accommodations for applicants’ and employees’ religious practices and mental health or physical disability needs.