Training & Quality Control Specialist

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This range is provided by Planes. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$48,000.00/yr - $58,000.00/yr

Planes is a global company with local values. What started with a single truck in 1921 in Cincinnati, Ohio has become a third-generation, family-owned business. Our goal is to move our customers to their next big milestone. Whether that's helping a person move one block or solving complex supply chain problems, we're here to help you move forward with confidence.

Planes is seeking a Training and Quality Control Specialist to help ensure top-tier service during customer relocations. This role focuses on maintaining high standards during packing and loading, resolving service issues, and supporting crew performance in the field. Ideal candidates are energetic, organized, and customer-focused with strong communication skills.

• Conduct quality control visits, spot checks, and follow-up calls on customer moves.
• Resolve service issues by visiting customer sites or coordinating with internal teams.
• Support crews in delivering high-quality service and provide feedback for improvement.
• Perform vehicle inspections and assist with packing/loading when needed.
• Manage sensitive relocations and ensure VIP customer satisfaction.
• Stay current with company and industry standards through training.
• Create training materials and track performance using Excel and PowerPoint.
• Be available for occasional evening or weekend field support.

• Must have a valid driver’s license.
• High school diploma or GED required; bachelor’s degree preferred.
• 3+ years of industry or customer service experience preferred.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Strong communication, problem-solving, and multitasking skills.
• Ability to lift up to 100 lbs and work in varied environments.
• Willingness to travel locally and work flexible hours.

This is a full-time position that comes with a comprehensive benefits package and a competitive salary commensurate with experience. Benefits include:

• Competitive Pay: $48,000 - $58,000/year
• Monday-Friday schedule
• Paid time off and paid holidays
• Health, dental, and vision insurance
• 401k retirement plan
• Life and disability insurance
• Accident, critical illness insurance

At Planes, everything starts with culture. Our TEAM culture is part of our DNA: it's evident in how we speak, in the choices we make, and in how we interact with our customers and with each other. We prioritize our culture because we know it's what makes us different - and it's what drives us to grow, and evolve, together.