Business Analyst

About Upstart

Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload.

Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California;
Columbus, Ohio; and Austin, Texas.

Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you!

Upstart’s Lending Partnerships team is responsible for building and supporting successful relationships with our bank and credit union partners. The team plays a key role in helping partners onboard to Upstart’s platform, optimize performance, and adapt to an evolving lending landscape. As our network of partners continues to grow, the team is focused on scaling operations, enabling partner success, and driving impact across the organization.

As a Business Analyst on the Lending Partnerships team at Upstart, you will support data-driven operations and reporting for our partners. You’ll work closely with internal teams and external clients to ensure smooth delivery of insights, operational support, and new initiatives. This role is ideal for someone who is curious, collaborative, and comfortable navigating ambiguity.

• Respond to partner questions and requests with speed and professionalism, ensuring a high-quality client experience.
• Support monthly delivery of reports with accuracy and consistency, helping clients understand performance.
• Communicate assignment results clearly and effectively to both technical and non-technical audiences.
• Manage access requests and permissions across systems, ensuring secure and appropriate data visibility.
• Analyze and document current business processes, identify inefficiencies, and propose enhancements.
• Collaborate with cross-functional teams to support strategic projects and emerging business needs.
• Adapt quickly to shifting priorities and ad hoc requests, contributing to a dynamic and fast-moving team.

• 2+ years of experience in a business analyst, operations, or strategy-related role
• Strong analytical and problem-solving skills
• Effective written and verbal communication skills
• Proficiency in Google Sheets or Excel
• Bachelor’s degree in Business, Economics, Finance, or a related field

• Experience working with SQL or data visualization tools such as Tableau, Looker, or Power BI
• Demonstrated ability to work cross-functionally in a collaborative, fast-paced environment
  
  Comfort with ambiguity and shifting priorities
• Entrepreneurial mindset: curious, resourceful, and proactive
• Familiarity with financial services, fintech, or consumer lending industries

At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is a range from $78,600 to $108,800 USD, depending on your geographic location. In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).

Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together.

If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candida