Account Support Representative Job Columbus area,Ohio USA,Business

Specific Responsibilities

Manage the daily execution of orders within your assigned account base. Analyze shipment potential, propose execution recommendations or solutions, juggle multiple priorities, work to achieve key customer and corporate milestones, and collaborate with other departments to communicate results.

Process new orders promptly from various channels (EDI, B2B, Manual, Uploads) with immediate/future ship dates. Resolve receipt issues (pricing, supply, etc.) by working with Supply Planning, IT, and others, and communicate results and recommended next steps to Sales and Customer.

Foster key sales partnerships through regular communication, aligning on account execution, addressing issues and opportunities, and determining best practices. Serve as Sales reps eyes and ears as internal liaison, working with other departments to resolve or act on their requests.

Drive execution of account orders and ensure expectations are met or surpassed. Act as the internal point of contact for assigned accounts, addressing their requests and collaborating with sales on communication.

Assist with developing and providing critical feedback on new initiatives, process development, or existing enhancements for overall improvements or account‑specific improvements.

Collaborate with key departments (Inventory Management, Credit, DC, Production, Transportation, etc.) to proactively identify opportunities to improve order flow, and respond reactively on issues (root cause analysis, resolution).

Qualifications

Minimum bachelor’s degree with 2‑5+ years of Account Support/Customer Service or equivalent experience.
Strong relationship‑building and collaboration skills.
Adaptable, fast learner who can handle change.
Ability to track and follow through on multiple situations or issues.
Motivated, independent and a team player.
Excellent organizational and time‑management skills.
Comfort in a fast‑paced, evolving work environment with shifting priorities.
Excellent written, verbal, and visual communication skills.
Strong problem‑solving mindset with attention to detail.
Experience with Microsoft Suite and AI tools;
Exenta knowledge a plus.
Alignment with RG Barry’s values.

Benefits

Medical
Vision
Short Term Disability (100% Company Paid)
Long Term Disability (100% Company Paid)
Basic Life Insurance (100% Company Paid)
Voluntary Life Insurance
Critical Illness
401(k) with Company Contributions
Legal and Identity Theft Coverage
Generous Team Member Discount
Education Assistance
Scholarships for Team Member’s Children
8 Paid Holidays
One Week of Paid Summer Vacation
One Week of Paid Winter Vacation
Generous PTO
Hybrid Work Schedule

The Company at a Glance

At RG Barry Brands, we don’t just make footwear and accessories—we design comfort and style that fits into everyday lives.

Our purpose is to create consumer‑focused, digitally centric, earth‑first brands that make life more comfortable. With a legacy built on innovation and inclusion, we aim to change the standards for comfort and sustainability. We operate with ambition, responsibility, and creativity—always keeping our consumers at the center of what we do.

At RG Barry Brands, we believe how we work is just as important as what we do. To that end, every role is guided by Core Competencies—ensuring each team member thrives personally and contributes meaningfully to our shared goals.

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