Product Portfolio Operations Learning

Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team and applying your expertise, strategic thinking skills, and operational excellence across product lines.

As a Product Portfolio Operations Manager in HR Employee Development & Performance (ED&P), you are a foundational member of a team responsible for implementing connectivity strategies across the product space, while being directly responsible for creating structures that enhance coordination in our product line.

• Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives
• Enables operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices
• Drives adaptation and modification of our product-line framework to ensure cross-product priorities, sequencing, and trade-offs are realized
• Implements a product-level collection strategy consisting of controls, financials, and resourcing needs
• Adapt and evolve the product-line control framework to address cross-product priorities, optimize sequencing, and manage trade-offs
• Oversee business operations to ensure product lines adhere to robust control standards while accelerating time to market
• Serve as a subject matter expert to Product Managers, ensuring compliance with regulatory, legal, and industry requirements
• Represent the business in partnership with Control Management, providing insights into business roadmaps and addressing control and process-related inquiries
• Manage the AI/ML inventory, ensuring operational processes meet evolving control standards and are updated as technology advances
• Lead the automation of manual operational reporting and related processes to improve efficiency
• Develop control-related training materials to educate and advise product and partner teams, leveraging Learn and Performance processes

• 5+ years of experience or equivalent expertise in program management, performance optimization, or related fields
• Proven ability to manage and implement operational effectiveness initiatives
• Proven ability to operate within the product development life cycle and agile methodologies
• Demonstrated success in managing and executing operational effectiveness initiatives
• Strong understanding of risk management frameworks, industry standards, and financial industry regulatory requirements
• Exceptional analytical and problem-solving skills, with a keen attention to detail
• Excellent time management and organizational skills, with the ability to prioritize and manage multiple assignments simultaneously
• Proven ability to build strong relationships and collaborate effectively across cross-functional teams and stakeholders
• Proficiency in leveraging data and analytics to inform decisions, measure outcomes, and drive continuous improvement
• Ability to thrive in a fast-paced, dynamic environment and adapt to shifting priorities

• Familiarity with relevant technologies, tools, or platforms (such as AI/ML, automation, or portfolio management software) is a plus
• In-depth knowledge of operations, reporting, and business analysis best practices
• Experience driving process improvement initiatives with a strong focus on risk management and control frameworks
• Proficiency in leveraging automation and data analytics tools to optimize business processes while being skilled at synthesizing complex information and presenting it in a clear, concise manner
• Outstanding verbal and written communication skills, with the ability to engage executive and cross-functional audiences effectively
• Highly adaptable and flexible, with the ability to thrive in fast-paced and evolving environments
• Commitment to ongoing professional development and staying current with industry trends and best practices

JPMorgan

Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and…