Process Improvement Associate

• Business Unit Consumer & Community Banking
• Posting Date 01/02/2026, 05:05 PM
• Locations 1111 Polaris Pkwy, Columbus, OH, 43240, US 3415 Vision Dr, Columbus, OH, 43219, US
• Apply Before 01/30/2026, 05:0 AM
• Job Schedule Full time
• Job Shift Day

The Performance Consulting organization is responsible for leading critical, strategic efforts throughout the business with the ultimate goal of improving both operating and financial performance. The Process Intelligence (PI) organization, which is part of Performance Consulting, leads and executes transformational process analytics projects in Operations across Consumer and Community Banking (CCB).

Process Modeling Junior Associate supports the deployment and sustainment of process modeling across the CCB organization by bringing deep knowledge of the Signavio platform to client engagements as part of the Consumer and Community Banking Process Modeling Center of Excellence (CCB PM COE) In addition to hands‑on expertise with the administrative and reporting infrastructure of Signavio, you will have strong organizational, facilitation, and engagement management skills that you use to help CCB business units create visual representations of their processes in BPMN 2.0, augmented with risks, controls and other metadata.

Job Responsibilities:

• Analyze Data from various sources utilizing statistical concepts, compile presentations and present findings in a clear and concise manner to senior leadership.
• Build organizational capability through strong relationships with internal clients and team members.
• Cultivate holistic knowledge of the Signavio platform related to process modeling – e.g., organizational structure, attribute assignment, CCB Standards, governance, and other components.
• Identify and support the testing and development of new BPMN 2.0 capabilities and other features in Signavio, serve as process modeling coach and troubleshooter.
• Implement and continuously improve PM COE client facing and internal training materials, procedures, playbooks, and monthly executive reporting.
• Facilitate BPMN 2.0 working sessions and office hours for modelers, and provide support for the training lead.
• Conduct interviews and side‑by‑side with clients to map out current / future state processes.

Required Qualifications , Capabilities and

Skills:

• Exceptional problem‑solving skills, including the ability to define and deconstruct problems, identify, and prioritize key issues.
• Project & client management skills - Candidate must be able to scope projects, create workable project plans, closely partner with key stakeholders, and execute on such plans while demonstrating an ability to balance multiple competing priorities.
• Results‑focused, organized, initiative‑taking self‑starter and demonstrating a strong desire to learn new concepts, tools, and business practices by taking direction from managers and senior consultants and following through on tasks and assignments.
• Excellent written and oral communication and exceptional facilitation skills.
• Teamwork skills - Candidate must be flexible in his/her work style and be able to collaborate with stakeholders and colleagues at all levels and bring them to consensus.
• Must have excellent skills with MS Excel, PowerPoint, and Share Point

Preferred Qualifications , Capabilities and

Skills:

• The ideal candidate will have a bachelor’s degree from an accredited school.
• Prior experience creating process maps or models in BPMN 2.0 with one or more process modeling tools (Signavio, Camunda, iGrafx– Signavio preferred)
• Awareness of Business Process Management (BPM), Lean Six Sigma, and Prosci Organizational Change Management (OCM) methodologies.
• Exposure to Tableau for data visualization and Alteryx for data transformation/analysis
• Experience in financial services, operations, strategy, and consulting highly preferred.

This role does not offer visa sponsorship.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything…