Business Analyst

The Business Analyst will be responsible for supporting various projects to address deficiencies in Service processes, identify and gain efficiencies, assist in managing reorganizations up to and including acquisition integration. The individual will be responsible for enrichment, maintenance, analysis and process improvement activities as it relates to the Service Operations Field and Service Support Organizations. The essential duties and responsibilities are as follows:

• Participate in Due Diligence meetings and execute analysis or tasks related to assessing value of target business
• Assist with the integration plan to ensure smooth transition for people, data, processes, and customers
• Execute collectively with NSM and SD&D team to minimize customer impact and business performance
• Train team on SAP/MT processes and ensure proper execution thereof
• Manage, cleanse, and transform large data sets to ensure data accuracy, integrity, and compliance with SAP requirements. Assist in the preparation, manipulation, and validation of data load files to support seamless data migration and integration into SAP systems.
• Support and lead Cutover Activities during system transitions to ensure seamless migration
• Provide Hypercare Support post-implementation to address issues and support users during stabilization period. Demonstrate continued successful business performance post 'go-live'

Assist Projects Manager / Business Analyst in any/all of the following:

• Program Planning (work planning, scope management, effort estimates, resource planning, financial planning)
• Program Scheduling (decomposition into tasks and milestones based on methodology, training on methodology e.g. tasks, deliverables, tools)
• Risk Analysis (potential problem identification, probabilities, impact and counter-measures)
• Program Tracking; monitoring of project execution against the defined plan and schedule using KPIs e.g. costs. Using time and progress tracking data from the respective tools
• Test Management; preparation and coordination of test activities across all teams
• Related Administrative Tasks (Prepare agenda and content for weekly Program Management and Leadership Team Meetings, Change Request Management Process, Scheduling and Organization of Program wide meetings, workshops and trainings)
• Direct and manage project development from beginning to end.
• Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.
• Develop full-scale project plans and associated communications documents.
• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
• Work with project stakeholders on an ongoing basis.
• Estimate the resources and participants needed to achieve project goals.
• Draft and submit budget proposals for approval, and recommend subsequent budget changes where necessary.
• Where required, negotiate with other department managers for the acquisition of required personnel from within the company.
• Determine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary during the project cycle.
• Set and continually manage project expectations with team members and other stakeholders.
• Delegate tasks and responsibilities to appropriate personnel.
• Identify and resolve issues and conflicts within the project team.
• Identify and manage project dependencies and critical path.
• Plan and schedule project timelines and milestones using appropriate tools.
• Track project milestones and deliverables.
• Develop and deliver progress reports, proposals, requirements documentation, and presentations.
• Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
• Define project success criteria and disseminate them to involved parties throughout project life cycle.
• Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.
• Build, develop, and grow any business relationships vital to the success of the project.
• Conduct post-project audits and create a recommendations report in order to identify successful and unsuccessful project elements.
• Develop best practices and tools for project execution and…