AI-Driven CX Operations Lead
Listed on 2026-10-17
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Business
AI Business & Operations, Operations Management
Upstart is seeking a Lead Operations Associate, Customer Experience, to enhance performance across phone, email, and chat channels. You will analyze workforce needs, investigate issues, and drive improvements with cross-functional teams to improve quality and service levels.
You will partner with Operations Managers to interpret demand and capacity data, support coaching, and coordinate automation refinements. This role requires on-site presence in Columbus, OH part-time with a hybrid schedule.
Join us at Upstart as our next AI-Driven CX Operations Lead in Columbus, OH, United States.
Consider building your career as a AI-Driven CX Operations Lead at Upstart.
The AI-Driven CX Operations Lead position in the Management & Operations field is open for applications.
We have an opening for a AI-Driven CX Operations Lead in Columbus, OH, United States within Management & Operations.
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