Product Analyst

The Product Analyst covers both our health system and health plan product lines, partnering closely with Product Managers: taking a business question, digging into the data, forming a point of view on what it means, and coming back with a recommendation. This person will be the connective tissue between what our applications log and what Product, Sales, and Customer Success need to know to make a decision.

• Inform feature impact and roadmap sequencing: quantify how individual features move the metrics that matter, giving Product a data backed basis for sequencing the roadmap and giving Customer Success a concrete case for encouraging customers to adopt more features.
• Drive AI and search enhancement: analyze natural language search queries and common questions across our products to directly inform AI-powered search improvements, and identify opportunities to expand search coverage and improve matching logic.
• Benchmark across products and customers: compare engagement across our product lines to understand where each is winning and why, benchmark scheduling conversion across customers to build a best practices playbook for Customer Success and Solutions Architects.
• Build self-serve tools for commercial and customer facing teams: package repeatable value analyses into tools that Sales, Customer Success, and Solutions Architects can run themselves, so they can quickly position new products and features to customers from a value opportunity standpoint.
• Set instrumentation requirements up front: partner with Product and Engineering before a feature ships to define what needs to be tracked, so measurement is built in from the start instead of added after the fact.
• Explore emerging measurement needs: help scope how our products influence visibility in AI driven and generative search as that channel becomes a bigger part of how patients find providers.
• Own the full analysis, not just the query: probe what a customer or internal stakeholder is really asking, inspect the results for whether they make sense, and provide a recommendation rather than a raw data pull.

• Expert proficiency in SQL for data querying, manipulation, and analysis, and hands on comfort with a BI tool such as Looker.
• Familiarity with statistical concepts and their application to product experimentation, and the judgment to know when a result is meaningful versus noise.
• Proven ability to translate an ambiguous business question into a testing plan or analysis approach with limited supervision.
• A healthy skepticism of your own output: you inspect results before sharing them and can tell when a number looks wrong before a customer does.
• Excellent written and verbal communication skills, with the ability to present findings and recommendations to both technical and non-technical, executive and cross-functional audiences.
• Comfort covering more than one product segment or portfolio at once, since this role spans both health system and health plan products.

Four-year Bachelor’s Degree from college/university required.

4+ years of relevant experience in an analytics focused role, ideally in a SaaS or healthcare environment.

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Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from a variety of both internal and external sources.

The physical capabilities described here are representative of those that must be…