Projects Support Specialist

in this role, you will serve as a Project Support Specialist on the DISN Consolidated Provisioning effort for the at the Columbus, Ohio location. This position will facilitate the effective management and coordination of projects, ensuring smooth workflow, timely completion, and project success. They act as a central point of contact for all project-related information and communications, working closely with various teams and stakeholders.

In that capacity they will track and document provisioning requirements for multiple projects to support Team Leads and cross-functional team members to receive clarification on provisioning orders for circuits. This role will be responsible for projects to meet operational requirements and ensure prompt delivery to ensure mission readiness and customer fulfillment.

Requirements

1. Manage telecommunications service requests by utilizing Store Front to write, review, and approve TSRs, facilitating circuit changes and modifications as requested by customers. Ensure all requirements are met and validate the viability of customer requests to minimize errors and maintain optimal circuit performance with attention to detail and technical proficiency.

2. Conduct thorough research and analysis of Telecommunications Service Orders (TSOs) within WWOLS to gather essential circuit information. Utilize project-specific spreadsheets to track circuit changes and modifications in preparation for issuing TSRs while maintaining clear visibility on project requirements to facilitate seamless communication and timely execution through strong analytical skills.

3. Assess and verify the status of circuits before writing or approving CHANGES, AMENDS, or REAWARDS. Perform detailed reviews to minimize errors and maintain optimal circuit performance while documenting all findings in appropriate tracking systems, demonstrating organizational skills and attention to detail. Ensure project deliverables meet quality standards and requirements through consistent monitoring and assessment, implementing quality control measures and verifying that all project outputs align with customer expectations and contractual obligations while maintaining adaptability to changing requirements.

4. Track and document activities using Smart Sheet and other project management tools to maintain records of circuit changes, TSR approvals, email correspondence, phone calls, and other tasks. Maintain comprehensive records to enhance transparency, accountability, and efficiency across project initiatives while adapting to evolving documentation requirements. Organize and maintain project documentation, including plans, reports, and other relevant materials in accordance with organizational standards and regulatory requirements, establishing effective filing systems that allow for easy retrieval and reference of critical project information through thorough organization and detailed record-keeping.

5. Support project planning and management by establishing project goals, defining deliverables, and creating timelines and schedules. Manage and coordinate project resources, including human resources, equipment, and budget, ensuring efficient allocation and utilization while adhering to strategic objectives and prioritizing tasks effectively. Monitor project progress against established timelines and budgets, identifying potential risks and issues before they impact deliverables while preparing regular status reports and maintaining accurate project documentation, including meeting minutes, reports, and project plans, and managing multiple deadlines and competing priorities.

6. Support project planning and management by establishing project goals, defining deliverables, and creating timelines and schedules.…