Project Management Associate

Join a dynamic team which drives transformative change by collaborating with senior leaders to re-engineer core business components. We drive operational excellence by optimizing processes and elevating customer experiences. Our mission is to foster a culture of continuous improvement, enhancing employee engagement and mitigating risks. Committed to delivering substantial financial benefits, we shape a future where innovation and excellence are at the core of every endeavor.

As a Process Improvement Associate I – Project Management within JPMorgan

Chase, you will play a pivotal role in enhancing operational efficiency and reducing risk by developing and implementing continuous process improvement initiatives. You will leverage your broad knowledge of process improvement principles and practices to map, simplify, and document processes, while reducing manual touch points and utilizing digital process tools. Your work will have a significant impact within your department, requiring you to exercise initiative and judgement to resolve short-term problems and propose improvements to current working methods.

You will be expected to analyze data, craft compelling narratives to communicate complex ideas, and build diverse teams to achieve common goals. Your ability to innovate, manage change, and delegate tasks effectively will be crucial in driving service-delivery improvement and achieving our departmental objectives.

• Support projects and defined work streams from planning through implementation by maintaining project plans, milestones, action items, dependencies, risks, issues, and stakeholder communications.
• Partner with project team members and cross-functional stakeholders to document objectives, scope, requirements, roles and responsibilities, and desired business outcomes.
• Coordinate project activities and deliverables, follow up on commitments, and escalate emerging risks, issues, or barriers to the appropriate project lead.
• Help translate recommendations and improvement opportunities into actionable implementation steps, including sequencing, ownership, readiness, and adoption activities.
• Develop clear project documentation, presentations, status updates, and meeting materials that communicate progress, risks, issues, decisions, and next steps.
• Apply process improvement and structured problem-solving methods to document current-state processes, identify inefficiencies and improvement opportunities, and support target-state designs.
• Analyze qualitative and quantitative information to identify trends, evaluate process or project performance, and support data-driven recommendations and decisions.
• Contribute to the testing, implementation, and adoption of new processes, tools, or technologies in alignment with business objectives and operational standards.
• Support cross-functional collaboration and execute assigned work in accordance with applicable Risk, Control, and firmwide requirements.

• Bachelor's degree or equivalent experience; this role is appropriate for an early-career candidate, including a recent college graduate or someone with 1+ years of relevant professional experience.
• Demonstrable knowledge of project management, project coordination, process improvement, business analysis, operations, or a comparable delivery discipline gained through coursework, internships, co-op assignments, or professional experience.
• Baseline knowledge of artificial intelligence foundations, including safe human-AI interaction and the responsible use of AI-enabled tools to support analysis, documentation, or workflow efficiency.
• Strong organizational skills with the ability to manage assigned tasks, track details, meet deadlines, and support multiple priorities in a structured environment.
• Analytical and problem-solving skills, with the ability to organize qualitative and quantitative information, identify patterns, and develop fact-based observations.
• Strong written and verbal communication and interpersonal skills, with the ability to collaborate effectively across teams and communicate progress, questions, and issues clearly.
• Proficiency in Microsoft Office tools, including PowerPoint, Excel, Word, Outlook, and Teams, with the ability to develop clear, accurate, and audience-appropriate work products.
• Ability to take ownership of assigned deliverables, seek guidance when needed, incorporate feedback, and contribute effectively as part of a project team.