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Customer Service Rep Bilingual

Customer Service Representative Second Shift

Job in Columbus, Franklin County, Ohio, 43224, USA
Listing for: Planet Fitness Franchising, LLC
Full Time position
Listed on 2025-12-17
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual
Salary/Wage Range or Industry Benchmark: 30000 - 40000 USD Yearly USD 30000.00 40000.00 YEAR
Job Description & How to Apply Below

Job Summary

This job is full time and will require you work one weekend day. Shifts are 12pm-8pm, 2pm-10pm and/or 3pm-11pm.

Essential Duties and Responsibilities

  • Greet members, prospective members, and guests by providing exceptional customer service.
  • Handle all front desk related activities, not limited to:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check  Member barcodes into the system.
  • New member sign-up.
  • Take prospective members on a tour of the club.
  • Facilitate needed updates to member accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Club Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.
  • Assist in monitoring for safety of persons and cleanliness in the club.
  • Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment, and gym floor.
  • Stock locker rooms with proper supplies/paper products.
  • Report any broken or missing amenities or equipment (toilets, faucets, showers, hair dryers, gym equipment, etc.) to the Club Manager.
  • Follow the “Lost and Found Policy” and turn in lost member property to the Club Manager/Assistant Club Manager immediately.

    • Qualifications/Requirements

  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude at all times.
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent preferred.
  • Must be 18 years of age or older.

    • Physical Demands

  • Continual standing and walking during shift.
  • Continual talking in person with members and answering incoming membership calls.
  • Must be able to occasionally lift up to 50 lbs.
  • Will dilute and clean with chemicals during shift.
  • Clean and sanitize equipment and often used surfaces in the club.
  • Monitor club and assist members throughout entirety of shift.
    • #J-18808-Ljbffr
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