Switchboard Operator - 2nd Shift

Overview

Job Title:

Switchboard Operator - 2nd Shift

Department:
Health System Shared Services | Switchboard

Serves as the primary contact person for all of OSUMC healthcare network which functions as a centralized information hub within the medical center. This position answers, routes and triages critical and non-critical calls 365 days a year, 24 hours a day. This position involves screening for patient information; overhead and digital paging; public address announcements; answering, communicating and documenting emergent calls;

handling after hours answering service calls; database and on call schedule maintenance; help desk for pager issues; weekend on call rotations; trains new staff; other duties as assigned.

Responsible for superior front line customer service while processing internal and external calls through an integrated computer telephony system. This role involves multi-tasking within multiple computer applications and the ability to think critically in a fast paced always on environment. Having the ability to quickly gather critical information and electronically communicate to the correct emergent team is vital to this role.

A welcoming attitude to quickly learn and adapt to ongoing changes in technology is essential. Our operators take pride in caring for our patients, whether its processing patient inquiries during the day or handling after hours calls and paging the on-call providers in the evenings.

• Must be available to work Monday - Friday, 3pm to 11:30 pm and rotate weekends.
• High School graduate or GED certificate required with competent computer and data entry skills.
• Experience in healthcare and/or call center setting with multi-line phone skills preferred.
• Per Classified Civil Service requirements.

• An array of retirement plan options, each with a generous employer contribution.
• Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
• Paid vacation and sick leave, including short and long-term disability and paid parental leave.
• Get the most out of the Public Service Loan Forgiveness program.
• And much more!

Location:

Ackerman Rd, 700 (0921)

Position Type:
Regular

Scheduled

Hours:

40

Shift: Varying Shifts

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.