Customer Service Representative

Customer Service Representative

U-Haul is seeking friendly, motivated people to serve as the face of our company. As a Customer Service Representative, you will assist customers inside and outside a U‑Haul center with U‑Haul products and services, using up‑to‑date technology to dispatch and return equipment. You will also learn and apply continuous education through U‑Haul University.

Compensation: $11–$13 hourly, plus a $100 hiring bonus and a $300 cash bonus upon completion of the U‑Haul Equipment Verification certification. Two hands‑on working interviews are scheduled; pay for each.

Benefits:

• Career stability and opportunities for advancement
• Mindset App and Gym reimbursement
• Health insurance & prescription plans (if eligible)
• Paid holidays, vacation, and sick days (if eligible)
• Life insurance, Met Life auto and home insurance
• Met Law legal program
• 401(k) savings plan
• Employee Stock Ownership Plan (ESOP)
• Business travel insurance
• 24‑hour physician available for kids
• You Matter EAP, Life Lock identity theft protection, critical illness/group accident insurance
• Dave Ramsey’s Smart Dollar program
• Discounts on Apple, Dell, cell phone plans, hotels, and more

Responsibilities:

• Assist customers inside and outside a U‑Haul center with products and services.
• Use smartphone‑based U‑Scan technology to manage rentals and inventory.
• Move and hook up U‑Haul trucks and trailers.
• Clean and inspect equipment on the lot, including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane; certification offered through U‑Haul upon employment.
• Drive a forklift; certification offered through U‑Haul upon employment.
• Other duties as assigned.
• Participate in ongoing continuous U‑Haul education through U‑Haul University.

Minimum Qualifications:

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Work Environment: The work involves moderate risks or discomforts requiring special safety precautions, such as working around moving parts or machines, fumes, or irritant chemicals. Protective clothing or gear such as masks, goggles, gloves or shields may be required.

Physical Demands: The work requires some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, reaching objects at varying heights, and moving equipment weighing a minimum of 50 lbs, assisted or unassisted.

U‑Haul is an equal‑opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available upon request for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need‑to‑know basis.