Front Desk Clerk-Commons at Chantry-Part time Weekends

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* Job Description:

**** Part time 16 hours a week
**** Saturday and Sunday 8am-4pm
**** Position Summary
** The Front Desk Clerk plays a critical role in ensuring the safety, security, and smooth daily operations of supportive housing communities. This position serves as the first point of contact for residents, guests, and staff, maintaining a professional, welcoming, and secure environment while adhering to National Church Residences (NCR) policies and procedures.##
** Key Responsibilities**###
** Front Desk & Building Operations
*** Monitor and control traffic through the lobby, ensuring all guests properly check in and out, present valid identification, and comply with building rules.
* Remain alert and attentive at all times; accurately document all activities and incidents during assigned shifts.
* Follow all procedures outlined in the Front Desk Manual.
* Conduct routine inspections of common areas to ensure safety and cleanliness.
* Maintain a neat, clean, and professional lobby environment (business casual attire required).
* Sort and distribute resident mail in a timely manner.
* Accept and accurately account for rental payments.###
** Safety & Compliance
*** Identify, report, and document hazardous conditions or emergency situations; follow all safety protocols and notify management as required.
* Submit maintenance work orders through the maintenance system and immediately report emergency maintenance issues.
* Maintain professional boundaries with residents and staff at all times; personal involvement of any kind is strictly prohibited and may result in immediate termination.###
** Communication & Customer Service
*** Answer phones within 1–3 rings using approved greeting standards.
* Take accurate phone messages for staff, including caller name, message, date, time, and initials.
* Greet and buzz in residents, visitors, and staff promptly (within 1–3 seconds).
* Communicate clearly, respectfully, and professionally with residents, staff, and visitors at all times.###
** Scheduling & Attendance
*** Report to work on time; this role allows no more than a 5-minute grace period.
* Secure coverage for vacation or sick time by coordinating with other desk staff and remain responsible for shift coverage until relief arrives.
* Notify the Assistant Manager at least four (4) hours prior to a scheduled shift if unable to report to work.
* Attend all required meetings and court appearances as scheduled.
* Submit Time Away From Work requests at least two (2) weeks in advance, subject to supervisor approval.
* This position requires flexibility to work at multiple buildings and locations; reliable transportation is required.
* Employees may not work more than two consecutive shifts within a 24-hour period.
* Position requires working a standard eight (8) hour shift with access to kitchen and restroom facilities.##
** Additional Duties
** The duties listed above reflect the general scope of the role. Additional responsibilities may be assigned by management as operational needs require.##
** Required Knowledge, Skills, and Abilities
*** Commitment to the mission, values, and philosophy of National Church Residences and the Supportive Housing Division.
* Strong customer service skills with the ability to multitask and maintain attention to detail.
* Effective verbal and written communication skills.
* Basic math and analytical abilities.
* Strong organizational and time-management skills.
* Ability to mediate conflict and de-escalate challenging situations.
* Demonstrated ability to maintain clear, professional boundaries.
* Ability to work collaboratively in a team environment.
* Professional demeanor and appearance.
* Understanding of low-income and homeless populations and their unique needs.
* Knowledge of crisis prevention, intervention, and resolution techniques.##
** Minimum Qualifications
*** High School Diploma or GED required
* Minimum of one (1) year of recent work experience##
** Customer Service Standards
*** Answer phones within 1–3 rings using approved greeting.
* Accurately document and relay staff-only phone messages.
* Promptly admit residents, visitors, and staff.
* Distribute mail within 20–45 minutes of…