Inbound Call Center Representative

We are seeking enthusiastic and customer-oriented Inbound Call Center Representatives to join our dynamic team. In this role, you will be responsible for handling incoming calls, providing exceptional service, and assisting customers with their inquiries. You will play a vital role in creating positive customer experiences and promoting our products and services.

Key Responsibilities:

• Answer inbound customer calls in a professional and friendly manner.
• Identify customer needs and provide appropriate solutions, information, and assistance.
• Maintain accurate records of customer interactions, inquiries, and transactions using our CRM system.
• Process orders, updates, and account information efficiently while ensuring customer satisfaction.
• Troubleshoot product or service issues and escalate complex matters when necessary.
• Educate customers about our products, services, and promotions to enhance their experience.
• Collaborate with team members and other departments to resolve customer inquiries effectively.
• Meet performance metrics and targets while adhering to company policies and procedures.

Qualifications:

• Proven experience in a call center or customer service role is highly desirable.
• Excellent verbal communication skills and a friendly, engaging demeanour.
• Strong problem-solving abilities and the ability to think on your feet.
• Proficient in using computers and familiarity with call center technology and CRM systems.
• Ability to handle high call volumes while maintaining professionalism and composure.