Public Inquiries Assistant

Job Description - Public Inquiries Assistant 1 - Consumer (2600000U)

Public Inquiries Assistant 1 - Consumer ( 2600000U )

Attorney General

Jan 14, 2026, 4:59:00 AM

United States of America-OHIO-Franklin County-Columbus

Full-time

Work Hours :
Mon.

- Fri; 8:00am-5:00pm

Attorney General 45

Clerical & Data Entry

Technical Skills :
Clerical & Data Entry

Professional Skills :
Customer Focus, Listening, Time Management, Verbal Communication, Confidentiality

The Ohio Attorney General’s Office has played a vital role in shaping Ohio’s past and present and the work it does today helps chart the state’s future. The office consists of nearly 30 distinct sections that advocate for consumers and victims of crime, assist the criminal justice community, provide legal counsel for state offices and agencies, and enforce certain state laws.

In these and other capacities, staff members interact with tens of thousands of Ohioans each year.

The Ohio Attorney General's Office is currently seeking a candidate for a Public Inquiries Assistant position in the Consumer Section. This position will work a hybrid in‑person/remote schedule. There may be changes to the schedule based on training and operational needs. The headquarter location is Columbus, Ohio. The Public Inquiries Assistant provides assistance and information to consumers, business people, government officials, patients, residents and general public in response to requests and inquiries.

• Handles high volume of telephone calls, inquiries and communications to and from individuals (e.g., consumers, victims of crimes, victims service providers, business people, government officials, patients, residents and general public).
• Provides assistance and information to individuals in order to answer questions and/or resolve problems and/or complaints.
• Accurately summarizes the constituent's inquiry or request.
• Assists in resolving problems, questions or complaints.
• Accurately completes forms on internal and external forms and databases using a variety of software.
• Conducts research to determine solutions to problems affecting constituents by utilizing training materials and specific policies and procedures to evaluate the nature and magnitude of the problems/complaints.
• Provides general guidance, advice, resources and referrals.
• Conducts follow up contact to ensure resolution of situation if necessary.
• Maintains and retrieves records (electronic and hard copy), data, documentation and reports regarding calls, correspondence, in person contacts and actions.
• Enters and maintains data within internal and/or external databases to track actions and contacts completed on each inquiry.
• Performs other related clerical duties (e.g., files, copies, scans, types correspondence)

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full‑time and part‑time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation ( Ohio Deferred Compensation )

* Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

• 1 course or 3 months experience in use of multi‑line telephone system; 1 course or 3 months experience in use of personal computer; 3 months training or 3 months experience in customer service.
• Or equivalent of Minimum Class Qualifications For Employment noted above.

• Typing skills of at least 40 words per minute
• Bilingual in Spanish a plus!

Job…