Customer Service Assistant IN-OFFICE
Listed on 2026-01-09
-
Customer Service/HelpDesk
Customer Service Rep, Clerical
Job Description - Customer Service Assistant 2 [IN-OFFICE]
Job Title:
Customer Service Assistant 2 [IN-OFFICE] (2600001N)
Public Safety
Agency Contact:
Kate Veeley – keveeleyo.gov
Jan 10, 2026
Work LocationCharles D Shipley Building, 1970 West Broad Street, Columbus, OH
Primary LocationUnited States of America - OHIO - Franklin County - Columbus
Compensation: $22.96 - $27.92 per hour
ScheduleFull-time
Work Hours:
7:30am to 4:30pm;
Hours may vary
Union: OCSEA
Primary Job SkillCustomer Service
Technical
Skills:
Computer Literacy, Customer Service, Operational and Administrative Support, Records Management, Administrative support/services
Professional
Skills:
Attention to Detail, Customer Focus, Problem Solving, Verbal Communication, Written Communication
Ohio State Highway Patrol is an internationally accredited agency whose mission is to protect life and property, promote traffic safety and provide professional public safety services with respect, compassion, and unbiased professionalism.
Job DescriptionOhio Department of Public Safety - Ohio State Highway Patrol
Report In
Location:
1970 W Broad Street, Columbus 43223
Hours Worked: 7:30am to 4:30pm;
Hours May Vary
*** THIS POSITION REPORTS INTO THE OFFICE 5 DAYS A WEEK***
- Multiple pay increases over the first years of service!
- Free Parking!
- Free Gym Access & Walking Path!
- Daycare On-site!
- Cafeteria On-site!
- Respond to internal & external customers requesting copies of records, investigations, results, information, etc. in accordance with Ohio Public Records Law & all applicable Ohio Department of Public Safety (ODPS) & Ohio State Highway Patrol (OSHP) policies & procedures.
- Utilize computer program &/or software to redact personal &/or confidential information within requested documents & audio &/or video recordings.
- Process transactions that require decisions to be made in accordance with applicable laws, rules, policies & procedures & involve collection of money for transactions handled.
- Receive application for a cash report & associated fees for copies of crash reports, complete pay-ins, assign controlling number & attach accompanying payment.
- Assist in processing of invoices for public record requests, OSHP traffic crash reports & other various crash reports in accordance with Ohio Public Records Law, ORC & all applicable ODPS & OSHP policies & procedures.
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
- Medical Coverage
- Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
- Childbirth, Adoption, and Foster Care leave
- Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
- Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
Qualifications- 9 months training or experience in office practices & procedures
- 9 months training or experience in public relations or customer service that included techniques for handling difficult people
- 9 months training or experience in typing, keyboarding, data entry or word processing
- 9 months training or experience in operation of personal computer
- or equivalent to Minimum Qualifications for Employment noted above.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).