Customer Service Assistant IN-OFFICE

Job Title

Customer Service Assistant 2 [IN-OFFICE]

Ohio Department of Public Safety - Ohio State Highway Patrol

1970 W Broad Street, Columbus 43223

7:30am to 4:30pm;
Hours May Vary. Full-time. Classified Indicator:
Classified.

$22.96 - $27.92 per hour

• Respond to internal & external customers requesting copies of records, investigations, results, information, etc. in accordance with Ohio Public Records Law & all applicable Ohio Department of Public Safety (ODPS) & Ohio State Highway Patrol (OSHP) policies & procedures.
• Utilize computer program &/or software to redact personal &/or confidential information within requested documents & audio &/or video recordings.
• Process transactions that require decisions to be made in accordance with applicable laws, rules, policies & procedures & involve collection of money for transactions handled.
• Receive application for a cash report & associated fees for copies of crash reports, complete pay-ins, assign controlling number & attach accompanying payment.
• Assist in processing of invoices for public record requests, OSHP traffic crash reports & other various crash reports in accordance with Ohio Public Records Law, ORC & all applicable ODPS & OSHP policies & procedures.

• 9 months training or 9 months experience in office practices & procedures.
• 9 months training or 9 months experience in public relations or customer service that included techniques for handling difficult people.
• 9 months training or 9 months experience in typing, keyboarding, data entry or word processing.
• 9 months training or 9 months experience in operation of personal computer.
• Optional:
  Equivalent of Minimum Qualifications for Employment noted above.

• Customer Service
• Computer Literacy
• Operational and Administrative Support
• Records Management
• Administrative support/services

• Attention to Detail
• Customer Focus
• Problem Solving
• Verbal Communication
• Written Communication

• Be detailed when describing your current/previous work duties. The more the better!! Don't just write "see attached resume".
• Tailor your application for each position you apply for. You should clearly describe how you meet the minimum qualifications outlined in this job posting.
• Respond to all questions asked. If you do not have the education/training/experience that is being asked, select either "No" or "N/A".

Kate Veeley | keveeleyo.gov

Ohio State Highway Patrol is an internationally accredited agency whose mission is to protect life and property, promote traffic safety and provide professional public safety services with respect, compassion, and unbiased professionalism.