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Customer Service Assistant IN-OFFICE
Job in
Columbus, Franklin County, Ohio, 43224, USA
Listed on 2026-01-12
Listing for:
Ohio
Full Time
position Listed on 2026-01-12
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Clerical
Job Description & How to Apply Below
Ohio Department of Public Safety - Ohio State Highway Patrol
Report In Location - 1970 W Broad Street, Columbus 43223
Hours Worked: 7:30am to 4:30pm;
Hours May Vary
THIS POSITION REPORTS INTO THE OFFICE 5 DAYS A WEEK
Perks of Working for the Ohio Department of Public Safety
- Multiple pay increases over the first years of service!
- Free Parking!
- Free Gym Access & Walking Path!
- Daycare On-site!
- Cafeteria On-site!
What You'll Do As A Customer Service Assistant 2 with Central Records
- Respond to internal & external customers requesting copies of records, investigations, results, information, etc. in accordance with Ohio Public Records Law & all applicable Ohio Department of Public Safety (ODPS) & Ohio State Highway Patrol (OSHP) policies & procedures.
- Utilize computer program &/or software to redact personal &/or confidential information within requested documents & audio &/or video recordings.
- Process transactions that require decisions to be made in accordance with applicable laws, rules, policies & procedures & involves collection of money for transactions handled.
- Receive application for a cash report & associated fees for copies of crash reports, complete pay-ins, assign controlling number & attach accompanying payment.
- Assist in processing of invoices for public record requests, OSHP traffic crash reports & other various crash reports in accordance with Ohio Public Records Law, ORC & all applicable ODPS & OSHP policies & procedures.
to see full position description
Minimum Qualifications9 mos. trg. or 9 mos. exp. in office practices & procedures;
- 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people;
- 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing;
- 9 mos. trg. or 9 mos. exp. in operation of personal computer.
- Or equivalent of Minimum Qualifications for Employment noted above.
. The more the better!! Don t just write "see attached resume".
Job Skills - Customer Service
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