Customer Service Assistant ; Intermittent

Position: Customer Service Assistant 1 (INTERMITTENT) - Multiple

Job Description - Customer Service Assistant 1 (INTERMITTENT) - Multiple (2600005W)

Organization

Commerce

Agency Contact Name and Information

Michael.

Doersamo.gov or

Unposting Date

Jan 19, 2026, 4:59:00 AM

Work Location

Riffe Tower 77 South High Street Concourse Columbus 43215

Primary Location

United States of America-OHIO-Franklin County-Columbus

Compensation

$21.93 per hour

Schedule

Full-time

Work Hours

8:00am - 5:00pm M-F

Union

Exempt from Union

Primary Job Skill

Customer Service

Technical Skills

Clerical & Data Entry, Customer Service, Public Relations, Operational Support

Professional Skills

Attention to Detail, Customer Focus, Verbal Communication, Written Communication, Confidentiality

Agency Overview

The Mission of the Ohio Department of Commerce is promoting prosperity by protecting what matters most.

As the state’s chief regulator, the Department of Commerce impacts Ohioans every day. We are motivated by our mission to promote prosperity for businesses and licensees by protecting what matters most to the residents of our state. We ensure compliance through proactive outreach, education, and customer-focused service.

Commerce is comprised of eight operating divisions and one standalone program that span a variety of industries including real estate, liquor, banking, securities, firefighting, construction and skilled trades, and cannabis. Through exceptional compliance practices and oversight, Commerce has a direct role in protecting Ohioans.

Our Guiding Principles

Making an IMPACT for the customer:

• Inclusive
• Motivated
• Proactive
• Accountable
• Customer-Focused
• Teamwork

Benefits

For Information on Benefits, please .

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

* Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Job Description

The Division of Unclaimed Funds reunites Ohioans with their hard‑earned but forgotten money. This includes taking reports of unclaimed funds that result when an account becomes dormant and the business no longer has contact information for the account owner, holding these funds for safekeeping and working aggressively to track down the rightful owner.

This position is an intermittent position and cannot exceed 1000 hours in a fiscal year.

What You’ll Do

• Conducts search of hardcopy or computerized records
• Answers a multi‑line telephone system (i.e., takes messages, references calls, greets walk‑in customers, directs and/or registers customers; furnishes printed materials or claim forms.)
• Provides basic/routine information to resolve questions or complaints from internal and external customers in response to claim inquiries; provides general information concerning agency/division operations/services
• Mails out correspondence and other information as necessary
• Performs, as assigned, daily importing, printing and prepares for mailing Internet claim forms via the Wagers Unclaimed Property System; prepares and/or maintains reports concerning work processed, (e.g., maintains record of calls and inquiries received, and handled)

UNUSUAL

WORKING CONDITIONS:

May be confined to desk answering telephone for 6.5 - 7 hours per day.

Why Work for the State of Ohio

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full‑time and part‑time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development…