Customer Service Representative; CSR

Job Description - Customer Service Representative (CSR) (260005RI)

Customer Service Representative (CSR) ( 260005RI )

Job & Family Services

Agency Contact Name and Information : odjfscareerso.gov

Oct 15, 2026, 3:59:00 AM

James A Rhodes Office Tower 37 30 East Broad Street 37th Floor Columbus 43215

United States of America-OHIO-Franklin County-Columbus

Compensation : $24.88

Full-time

Union : OCSEA

Customer Service

Technical Skills :
Customer Service

Professional Skills :
Attention to Detail, Customer Focus, Listening, Verbal Communication

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

• Cash and Food Assistance
• Employment Services and Workforce Development
• Unemployment Insurance
• Adult Protective Services
• Child Support

Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone’s world!

• We will be a leader in customer satisfaction.
• We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
• We get better at what we do every day.

The Office of Workforce Development (OWD) administers several federal workforce programs and oversees a network of local Ohio Means Jobs  centers, which provide free job training and other services for Ohioans looking for work and employers seeking workers. OWD also assists job seekers through , an online job matching system that brings both employers and job seekers to one easy-to-use website.

Learn more about the office by visiting the ODJFS OWD webpage .

• Work with a team to assist the Office of Workforce Development system users. The users include the public, local area, and State staff.
• Assist customers and employers to navigate the  (OMJ) website.
• Assist local area and state staff to navigate the Advancement through Resources, Information, and Employment Services (ARIES) System.
• Report system and account issues using a formal reporting tool.
• Review customers activities in the system to provide information to other parts of the agency.
• Work with other staff to troubleshoot system and account issues.

• Ability to learn and apply innovative technology in a fast-paced environment.
• Customer service experience through technology (phone calls, chat and/or using a ticketing system).
• Experience dealing with challenging customers while remaining professional.
• Manage multiple priorities at the same time remaining calm.

Schedule:

Full-time

Hours:

Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.

Location:

Rhodes State Officer Tower - 30

E. Broad Street, 37th Fl., Columbus, OH 43215

Travel:
Travel may be required to attend in person meetings.

PN(s): ,

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part‑time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) &Optional Deferred Compensation ( Ohio Deferred Compensation )

* Benefits eligibility is dependent on a number of factors. The Agency…