Senior SMB Customer Success Manager
Listed on 2026-10-09
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Customer Service/HelpDesk
Customer Success Management, Client Relationship Management, Account Manager
Carrot is seeking a Customer Success Manager II to own the health, adoption, retention, and growth of a book of SMB accounts. You will be the primary contact for HR benefits leaders, communicating value and ensuring Carrot remains a celebrated part of their benefits offering.
Your day-to-day focuses on proactive account management: regular check-ins, business reviews, and tracking CSAT, utilization, and engagement. You will support renewals and drive expansion opportunities that increase ACV.
Our organisation is growing, and we are hiring a Senior SMB Customer Success Manager in United States.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Senior SMB Customer Success Manager role in the description above.
We appreciate your interest in this position.
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