Customer Success & Retention Advocate
Listed on 2026-10-16
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Customer Service/HelpDesk
Customer Success Management, Customer Service Rep, HelpDesk/Support, Bilingual
Matic, a Columbus-based insurtech startup, seeks a Customer Service Representative to be the voice of Matic, handling inquiries by phone, email and text, resolving issues, and helping customers stay with us long term.
You will provide frontline support, identify at-risk accounts to save, articulate our value, and upsell insurance products. Benefits include stock options, unlimited PTO, health/dental/vision, 401(k), ongoing training, and a collaborative culture in German Village.
The following role is for a Customer Success & Retention Advocate with Matic.
This is a great role to take on the Customer Success & Retention Advocate role at Matic.
As a Customer Success & Retention Advocate, you will play an important part at Matic in Columbus, OH, United States.
We invite applications for the Customer Success & Retention Advocate position located in Columbus, OH, United States.
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