Customer Service Representative; McHutchison

Job in Columbus, Franklin County, Ohio, 43224, USA

Listing for: Dümmen Orange

Full Time position
Listed on 2026-10-18

Job specializations:

Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, Client Relationship Management

Salary/Wage Range or Industry Benchmark: 32000 - 52000 USD Yearly USD 32000.00 52000.00 YEAR

Customer Service Representative (McHutchison)

The Customer Service Representative position is a key player in the order management process, serving as support for both our Sales team and customers.

Accountabilities

Maintain and build relationships with Sales team members and customers serving as the primary support contact for both internal and external customers by providing daily communication, updates, and assistance using sales tools and reporting

Drive order integrity of customer accounts throughout the entire business year. Complete order management involves, but is not limited to:

order entry/changes, product sourcing, verifying order status
Quoting and pricing management
Order tracking and assisting Logistics team
Claims

Ensures the availability of data for customer and Sales Reps cto be able to track order progress, identify opportunites, and address any challenges with orders

Identify system issues and opportunites for enhancements, recommend solutions, and monitor progress to improve operational efficiency and the overall customer expericence

Create and distribute timely, accurate communications to customers, sales reps, and internal teams ensuring all stakeholders receive necessary information in a timely manner

Strive for the highest internal and external customer satisfaction at all times.

Participate in special projects as requested

Attend and participate in industry events and company meetings as required

Required Skills

Great attention to detail, multi-tasking, self motivation and follow through.
Time management and desktop/inbox organization
Interpersonal skills are required to build relationships with both internal and external stakeholders

Desired Experience

Preference is given to candidates with education in Horticulture or related field
Proficiency in Microsoft Office, specifically comfort with Microsoft Excel
2+ years in a professional, high-volume office environment