Lease End Concierge & Retention Specialist
Listed on 2026-10-18
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Customer Service/HelpDesk
Customer Success Management, CRM Systems & Management, Retail Associate/ Customer Service, Client Relationship Management
BMW Group in Columbus, OH is seeking a Lease Loyalty Advocate to guide lease-end customers through options, coordinate with dealers, and enhance satisfaction with BMW and MINI programs.
You will handle financial related inquiries, document interactions in the CRM, and contribute to a hybrid work model with onsite training and collaboration with team members.
Emphasis on proactive communication, retention, and premium service, delivering a smooth end-to-contract experience.
This posting is for the Lease End Concierge & Retention Specialist role at BMW Group, based in Columbus, OH, United States.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Lease End Concierge & Retention Specialist role in the description above.
We appreciate your interest in this position.
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