Customer Service & Order Management Spec

Customer Service Representative

Build strong customer relationships, manage critical orders, and collaborate with production teams in a fast-paced manufacturing environment.

What's in it for you?

• 401(k)
• Dental insurance
• Medical insurance
• Vision insurance
• And more

Customer Service Representative Details:

• Direct hire position
• $ 47,985.00 / annually
• First shift (Monday through Friday from 08:00am to 05:00pm)

• Manage customer purchase orders, order entry, and shipment communications to ensure accuracy and timely fulfillment.
• Coordinate with production, purchasing, and sales teams to track order status and resolve customer inquiries.
• Maintain strong customer relationships through professional phone, email, and written communication.
• Support quoting, RFQ processing, and follow-up activities for customers and prospective accounts.
• Provide cross-functional administrative support, including reception and customer service coverage as needed.

Customer Service Representative

Qualifications:

• High school diploma or equivalent required;
  Associate degree preferred.
• Minimum 1 year of customer service experience, preferably in a manufacturing or industrial environment.
• Experience with order entry, data entry, and processing customer purchase orders.
• Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
• Strong organizational, communication, and problem-solving skills with exceptional attention to detail.
• EDI experience is a plus.

We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization.