Customer Service Representative

Armada Staffing Group is currently seeking a dependable and customer-focused Customer Service Representative to join our teaM, We are looking for an organized and detail-oriented individual with previous customer service experience who is comfortable handling phone calls, responding to emails, managing customer accounts, and assisting customers in person. The ideal candidate has strong communication skills, is comfortable using computers, and can work with different departments to ensure customer orders are handled accurately and efficiently.

Pay Rate:
Starting at $18.00 per hour

Shift/

Hours:

Monday – Friday 8:00 AM – 5:00 PM, 1-hour unpaid lunch

Full-time position

Benefits:

• Weekly Pay
• Full-Time Hours
• Medical / Dental / Vision
• Temp-to-Hire Opportunity

Requirements:

• Previous customer service experience required.
• Knowledge of Microsoft Office required.
• Strong computer and typing skills.
• Excellent communication and customer service skills.
• Good time management and organizational skills.
• Strong attention to detail and ability to multitask.
• Previous experience in the cabinet or manufacturing industry is a plus.

• Answer incoming phone calls and respond to customer emails.
• Assist customers with questions about products, pricing, and availability.
• Provide in-person assistance to customers visiting the office.
• Manage customer accounts and process sales orders in the company's computer system.
• Update orders and make changes based on customer requests.
• Coordinate with the warehouse regarding customer pickups, shipping, and deliveries.
• Work with the accounting department to assist with customer payments.
• Support the sales team with customer follow-ups and order tracking.
• Communicate with internal departments to ensure orders are processed accurately and customer needs are met.
• Resolve customer questions and order-related issues in a timely and professional manner.