Director UX Design

Director UX Design

We're an auto glass company, but beyond the glass we are focused on building the future of digital experience for our customers. If this role interests you, we encourage you to apply even if you don’t match every single requirement. We’ll help you build a fulfilling career and encourage you to have a life. Let us be the best place you’ll ever work.

The Director, User Experience Design will play a key role in developing and implementing the vision, strategy, and team needed to serve our customers digitally. The position leads the design exploration and innovation of our digital applications and websites, directs and mentors a team of UX designers, champions a user‑centered design process, and builds strong relationships with internal team members, including Research, Brand, Product, Custom Communications, and Development.

This role requires familiarity and understanding of research, design, and development processes—including user testing, building prototypes, and sprint‑based design.

• Directs and develops the strategy behind user experience efforts and translates strategy into user experience objectives. Communicates designs and objectives with the UI leadership team.
• Provides oversight in the development of user experience framework(s) that define the product value proposition to support product and services roadmap investments.
• Collaborates with Product Managers and other cross‑functional leaders to define, prioritize, and implement strategic user experience design needs. Confidently presents recommendations to top levels of management to influence adoption of best‑in‑class digital designs.
• Manages Safelite's design system documentation and component library. Ensures documents are updated as needed and are accessible to Safelite associates.
• Partners with Traffic Supervisor to manage project intake and assign workload to the team.
• Manages, leads, and mentors UX Design team members. Ensures routine responsibilities are performed and priorities are aligned with business goals.

• Bachelor's Degree in Human Factors, UX Design, Communication Design, or a related field (preferred)
• 10+ years of related experience
• Experience designing user experience or user interface for digital products (required)
• Experience managing a UX Design team (required)
• Exceptional communication and interpersonal skills, including the ability to present, interact with, and influence all levels of management internally and externally (High proficiency)
• Strong knowledge of user‑centered design methodologies and best practices, including usability testing and user journey mapping (High proficiency)
• Familiarity with platforms such as Webflow, Lookback, Maze, Wrike (Low proficiency)
• Strong experience using Figma, Miro, Adobe applications (High proficiency)
• Ability to work effectively in an Agile environment, including the ability to adapt quickly and effectively to changing requirements (High proficiency)
• Proficiency in Microsoft products such as Word, Excel, PowerPoint, etc. (Medium proficiency)

• Competitive weekly pay and bonus opportunities.
• Total job benefits valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs, and a commitment to work/life balance through paid time off (PTO) programs, company holidays, and paid volunteer days.
• Up to $5,250 in tuition reimbursement per year.
• View all our health, wealth, and life offerings at

Our people are passionate about what they do, the product they sell, and the customers they serve. If you’re looking for an opportunity to be part of a work family that values collaboration, innovation, and dedication, we’re the right company for you.

This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.

Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA, and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee, and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.

Diversity:
Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal‑opportunity employer. Learn more at Careers

Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.