Senior Academic Program Services Specialist

Senior Academic Program Services Specialist

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The Department of Statistics, within the College of Arts and Sciences, seeks a Graduate Studies Program Coordinator to support our thriving graduate programs.

Responsibilities:

• Creates and maintains comprehensive files and databases tracking current graduate student information, including funding sources, degree progress, and TA eligibility; provides regular status updates to departmental administrators and identifies possible at‑risk students.
• Facilitates strategic planning for graduate teaching and research associate appointments by collecting and analyzing information from faculty and students; administers the department’s graduate associate hiring plan in coordination with departmental and college staff.
• Manages administrative processes for graduate exam committees and serves as active participant on other relevant committees; proposes and implements process improvements to enhance graduate program efficiency and effectiveness.
• Coordinates formal degree program assessment; develops and maintains related documentation and reports.
• Manages alumni databases and career outcomes tracking; coordinates alumni engagement communications and events in collaboration with departmental leadership.
• Maintains reports, tables and websites and responds to ad‑hoc requests for data.
• Interviews, hires, trains and evaluates student assistant(s), as needed.
• Designs and implements onboarding processes for new graduate students; provides ongoing guidance to students on coursework, policies, and procedures; assists students in navigating procedural requirements including class registration and graduate school requests; manages graduate student office space assignments.
• Responds to student inquiries and exercises independent judgment in resolving student issues, escalating sensitive matters appropriately.
• Plans and implements graduate student professional development programming and career‑related events; serves as primary administrative liaison for the Biostatistics and Statistics Graduate Student Association (BSGSA), facilitating organizational planning and resource needs.
• Serves as primary liaison regarding college and university support services for graduate students and advocate for student wellness.
• Conducts exit interviews and surveys; analyzes feedback for program improvement recommendations.
• Plans and manages comprehensive graduate recruitment processes for statistics programs in collaboration with the Vice Chair of Graduate Studies and Graduate Admissions Committee; ensures adherence to current graduate recruitment policies and procedures.
• Establishes and maintains systems to track applicant status and manage all corresponding documentation for statistics programs and monitors admissions for relevant interdisciplinary programs.
• Manages processing of all admission‑related tasks in the university student information system; compiles and submits admission, nomination and award data to key university offices within required time frames.
• Responds independently to inquiries from prospective applicants regarding all department‑affiliated graduate programs; facilitates timely completion of applications through proactive communication with applicants; plans and executes recruitment events and outreach activities in collaboration with the Vice Chair for Graduate Studies and departmental staff.

Minimum Education Required
Bachelor’s degree or equivalent experience.

Additional Education/Experience Desired
Advanced degree in relevant field may be preferred.

Required Qualifications
4 years of relevant experience; demonstrated ability to independently manage projects with competing priorities and deadlines; strong organizational, analytical, and problem‑solving skills; excellent written and verbal communication skills; ability to handle sensitive information with discretion; proven ability to work effectively both independently and as part of a team; proficiency with standard office software; willingness to learn specialized tools such as Qualtrics and Docu Sign;

ability to compile, analyze, and present data for reporting and decision‑making; commitment…