Senior Academic Program Services Specialist

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact hr-accessible application. If you have questions while submitting an application, please review these frequently asked questions.
Current Employees and Students: If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process. Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:

• Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.
• Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.

Job Title: Senior Academic Program Services Specialist

Department: Arts and Sciences | Mathematics (

Note:

this position resides in the Department of Statistics)

The Department of Statistics, within the College of Arts and Sciences, seeks a Graduate Studies Program Coordinator to join the team supporting our thriving graduate programs. With 34 faculty members, 7 staff members and four graduate degree programs attracting students from a wide range of backgrounds, we offer a dynamic environment where contributions directly impact student success and program excellence.

• Creates and maintains comprehensive files and databases tracking current graduate student information, including funding sources, degree progress and TA eligibility; provides regular status updates to departmental administrators and identifies possible at‑risk students.
• Facilitates strategic planning for graduate teaching and research associate appointments by collecting and analyzing information from faculty and students; administers the department's graduate associate hiring plan in coordination with departmental and college staff.
• Manages administrative processes for graduate exam committees and serves as an active participant on other relevant committees; proposes and implements process improvements to enhance graduate program efficiency and effectiveness.
• Coordinates formal degree program assessment; develops and maintains related documentation and reports.
• Manages alumni databases and career outcomes tracking; coordinates alumni engagement communications and events in collaboration with departmental leadership.
• Maintains reports, tables and websites and responds to ad‑hoc requests for data.
• Interviews, hires, trains and evaluates student assistant(s), as needed.

• Designs and implements onboarding processes for new graduate students; provides ongoing guidance to students on coursework, policies and procedures; assists students in navigating procedural requirements including class registration and graduate school requests; manages graduate student office space assignments.
• Responds to student inquiries and exercises independent judgment in resolving student issues, escalating sensitive matters appropriately.
• Plans and implements graduate student professional development programming and career‑related events; serves as primary administrative liaison for the Biostatistics and Statistics Graduate Student Association (BSGSA), facilitating organizational planning and resource needs.
• Serves as primary liaison regarding college and university support services for graduate students and advocates for student wellness.
• Conducts exit interviews and surveys; analyzes feedback for program improvement recommendations.

• Plans and manages comprehensive graduate recruitment processes for statistics programs in collaboration with the Vice Chair of Graduate Studies and Graduate Admissions Committee; ensures adherence to current graduate recruitment policies and procedures.
• Establishes and maintains systems to track applicant status and manage all corresponding documentation for statistics programs and monitors admissions for relevant…