Program Manager - Business Banking Academy

## Program Manager - Business Banking Academy Apply:
Office:
Columbus, OH:
Full time:
Posted Today:
R0076603#
** Description
* **
* Duties and Responsibilities:

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* * Owns the Branch Business Academy curriculum, learning journey, facilitator materials, participant resources, role-play activities, assessments, and certification tools
* Keeps academy content current and relevant by incorporating changes to Huntington products, processes, policies, systems, sales practices, and strategic priorities
* Uses participant, field, leadership, and partner feedback to continuously improve the program and strengthen learning outcomes
* Maintains clear content governance, version control, and readiness standards for each academy cohort
* Serves as the lead facilitator for Branch Business Academy sessions delivered throughout the Huntington footprint
* Creates an engaging, inclusive, and application-focused learning environment using discussion, practice, role-play, case studies, and customer scenarios
* Administers participant assessments and certification activities and documents development or remediation needs when appropriate
* Conducts in-market visits with recent academy graduates to reinforce learning and support consistent application after certification
* Participates in joint customer and prospect appointments with branch colleagues, providing practical coaching before and after the interaction
* Observes customer-facing behaviors, business banking routines, opportunity identification, solution positioning, and partner engagement
* Provides timely, objective, and actionable feedback to local leadership regarding observed colleague strengths, skill gaps, and coaching opportunities
* Partners with branch and business banking leaders to reinforce expectations and sustain post-certification execution
* Coordinates content reviews and subject matter expert participation to ensure accuracy, consistency, and relevance
* Represents the voice of branch colleagues and customers when collaborating on academy enhancements and business banking initiatives
* Performs other duties as assigned  
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* Basic Qualifications:

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* * Bachelor's Degree
* 7+ years of related experience  
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* Preferred Qualifications:

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* * Branch leadership, business banking leadership, or frontline business development experience
* Experience in learning and development, instructional design, sales training, or adult learning
* Experience coaching customer-facing colleagues through observation and joint appointments
* Experience managing a multi-market or enterprise-wide capability-building program
* Professional certification in training, facilitation, coaching, instructional design, or project management
* Demonstrated knowledge of business banking products, solutions, customer conversations, and relationship development
* Experience facilitating training, workshops, meetings, or capability-development sessions
* Strong presentation, communication, coaching, organization, and stakeholder-management skills
* Ability to provide clear developmental feedback and influence partners and leaders without direct authority
* Ability and willingness to travel frequently throughout the Huntington footprint