Manager of Educational Services

General Description

The Manager of Educational Services is responsible for the planning, implementation, administration, and continuous improvement of Med Flight's clinical education, orientation, competency validation, and professional development programs. Reporting to the Director of Clinical and Quality Services, this position ensures educational programs support organizational goals, regulatory requirements, accreditation standards, and evidence-based clinical practice.

The Manager oversees Education Coordinators, Clinical Instructors, Field Training Officers, and Preceptors while maintaining an active clinical presence to support education, competency, and operational effectiveness.

• Develops, implements, and continuously evaluates orientation, onboarding, competency validation, and continuing education programs.
• Ensures educational programs align with clinical standards, accreditation requirements, and organizational goals established by the Director of Clinical and Quality Services.
• Coordinates instructor-led, simulation-based, online, and clinical education programs.
• Coordinates national certification courses for Med Flight and Med Care partners such as BLS, PALS, ITLS, and ACLS.
• Maintains and evaluates competency assessment processes for all clinical personnel.
• Ensures required certifications and continuing education requirements are met.
• Oversee the day-to-day operations of the Education Department.
• Maintains and manages the Learning Management System (Ninth Brain) and education records; improves utilization and efficiency within the product.
• Coordinates instructor schedules, educational resources, and training calendars.
• Maintains education facilities, simulation equipment, and training supplies.
• Develop and implement educational programs that support leadership development and professional growth.
• Provides coaching and support to Clinical Instructors, Field Training Officers, Preceptors, and Education Coordinators.
• Evaluates educational effectiveness through competency outcomes, participant feedback, and operational performance indicators.
• Promotes evidence-based education and adult learning principles.
• Ensure education programs meet CAMTS and other regulatory and accreditation requirements.
• Develops and maintains education policies, procedures, curriculum, and competency standards for review and approval by the Director of Clinical and Quality Services.
• Maintains documentation supporting regulatory compliance and accreditation readiness.
• Collaborate with the Director of Clinical and Quality Services, Medical Directors, Operations, Human Resources, and Regional Directors to identify educational needs.
• Assists with onboarding, interviews, workforce planning, and competency assessments.
• Partners with hospitals, EMS agencies, educational institutions, and professional organizations to expand educational opportunities.
• Participates in committees and organizational initiatives related to education, quality, and professional development.
• Evaluates grant opportunities and external funding sources.
• Maintains an active clinical presence by working a minimum of one clinical shift per week. Clinical scheduling will be determined based on organizational needs and strategic priorities.

• Demonstrates Servant Leadership and Just Culture.
• Consistently and effectively supervise the work of direct reports.
• Build collaborative relationships across departments.
• Creates an environment that supports accountability, engagement, and continuous learning.

Perform other duties and special projects as assigned.

• Bachelor’s degree in nursing, education, healthcare administration or related field; or equivalent of 6 years…