Technical Specialist - Commercial Customer Support

Company Overview

Hexion is entering a bold new chapter, and we’re looking for talented scientists, engineers, and innovators to be part of it.

With our newly announced expansion of the research and development headquarters in Dublin, Ohio, we’re creating high-impact roles that will shape the future of sustainable materials, advanced chemistry, and AI-driven manufacturing. (Learn more about our expansion here: Hexion Selects Columbus Region for Global R&D Center )

At Hexion, you won’t just work on products—you’ll build real-world solutions that power industries and make a global impact. Hexion is a place where curiosity is rewarded, innovation is constant, and the possibilities are endless.

If you’re looking for a career that challenges you, inspires you, and puts you at the forefront of what’s next, we encourage you to apply today and join us in building the future.

Anything is possible when you imagine everything.

We are seeking a skilled and customer-focused Technical Specialist to join our team and provide expert support to our commercial customers within the wood products manufacturing industry. This role acts as a key interface between our internal technical team and external customers, ensuring product performance aligns with customer expectations and regulatory standards. The Technical Specialist will lead efforts related to product engagement, modifications, quality support, and the successful implementation of customer trials.

Customer Technical Engagement:

• Serve as a primary technical contact for commercial customers, building strong working relationships through regular communication and technical meetings.
• Collaborate with the sales and product teams to understand customer requirements and align product solutions accordingly.

Product Modifications and Customization:

• Evaluate customer needs and recommend or coordinate modifications to existing products.
• Work with R&D and production teams to develop and validate customized formulations or adjustments.

Customer Quality Support:

• Respond to customer quality concerns and lead investigations in coordination with quality assurance and production.
• Provide detailed reports and corrective action plans to customers where necessary.

Trial and Application Support:

• Plan, coordinate, and support customer product trials, ensuring accurate testing, documentation, and follow-up.
• Provide on-site or remote technical support during trials to ensure product performance and compliance with customer specifications.

Technical Documentation and Approval Processes:

• Review and approve customer recipes and rework requests in line with internal standards and customer expectations.
• Maintain accurate records of approvals, specifications, and technical communications.

Continuous Improvement and Feedback Loop:

• Gather customer feedback to inform product development, continuous improvement initiatives, and service enhancements.
• Support internal training and knowledge sharing based on customer experience and industry trends.

• Bachelor's degree in Chemistry, Chemical Engineering, or related technical field (required).
• 5+ years of experience in a technical support role within the chemical manufacturing or a related industry.
• Strong understanding of chemical formulations, manufacturing processes, and quality systems.
• Experience with customer-facing technical roles including trials, audits, and technical negotiations.
• Excellent communication, problem-solving, and project management skills.
• Willingness to travel to customer sites as needed (up to 40% of the time).

• Experience with OSB, plywood, particleboard, paper saturations or non-woven glass.
• Knowledge of regulatory compliance requirements (e.g., REACH, ISO, etc.).
• Experience with CRM or technical support ticketing systems.
• Lean Six Sigma or similar continuous improvement training.

We are an Equal Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to gender, pregnancy, race, national origin, religion, age, sexual orientation, gender identity, veteran or military status, status as a…