Network Operations Center

Roles
- NOC L1

The Telecommunication Network Operations Center team provides 24x7x365 monitoring of client Telecommunications Infrastructure, including all associated Transport, Fiber, 800 Mhz radio, FAA Tower Lighting, Voice/Video Systems, Wireless, and LAN/WAN assets.

Coordinates communication and restoration of Telecommunication service through Major / Significant Incident calls and dispatches resources from all Network and telecom teams in support of outages.

Provides level 1 and level 2 support for all telecom network and transport resolutions, including managing all ticket creation and escalation with leased line telecommunication carriers through to resolution.

Maintains defined SLA levels for ticketing based on criticality that must be met. Provides support for all telecom/network teams in reviewing all Changes and submitting associated formal requests with the business units' systems for outages to SCADA connectivity. Provides Service Now reporting and Change Control support for all stakeholders.

Manages the Check-In-Check-Out process for all TCOM and contract associates entering and leaving TCOM remote locations to ensure physical safety for all who are working at these sites. The Network Operation Center team is responsible for monitoring and supporting system alerts for Transport, LAN/WAN, Site Environmental, Tower Lighting, Fiber, Voice Systems, Rural Broadband, and Telecommunication Leased Lines.

The TCOM Network Operation Center is the single point of contact and support for 3rd party client Leased dark fiber customers, providing trouble support, outage communication/coordination, and dispatching for any service issues.

Tools Used

Telenium, Solarwinds; these are tools where alerts come in, and Service Now will be used to create/manage incidents.

Shifts applicable:

This will be 24x7 operations covering 3 shifts.