Engineer III, Provisioning & Service

Help engineer the connections businesses count on. From reliable internet and voice to managed Wi-Fi, businesses depend on connectivity that keeps them moving. At WOW!, you’ll help bring those services to life by evaluating, testing, and supporting the devices that connect our small and medium-size business customers. As our Engineer III, Provisioning & Services, you’ll work hands‑on with DOCSIS cable modems, PON optical network terminals (ONTs), and Wi-Fi gateways—from lab qualification and field trials to deployment and ongoing support.

You’ll partner with Product Management, Network Engineering, equipment vendors, and Field Operations to introduce new technology, solve complex problems, and improve the customer experience.

Base salary up to $120,000 annually, plus comprehensive benefits:

• Medical, dental, vision, and life insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• 401(k) with company match
• Paid time off and company holidays
• Tuition reimbursement to support your continued development
• Employee broadband discounts

• Bring new devices to market. Evaluate and qualify DOCSIS 3.0/3.1/4.0 cable modems, GPON/XGS-PON ONTs, Wi-Fi gateways, and mesh extenders for business services.
• Build reliable provisioning. Develop, validate, and maintain device configurations, firmware images, provisioning templates, and TR-069/TR-369 (USP) auto-configuration server (ACS) profiles.
• Put performance to the test. Conduct lab and field testing to validate interoperability between customer premises equipment (CPE) and CMTS/OLT infrastructure.
• Turn product ideas into technical solutions. Translate requirements for business internet, managed Wi-Fi, hosted voice, and SD-WAN into CPE specifications.
• Support Tier 2/3 and Field Operations teams with escalated connectivity, provisioning, and performance troubleshooting.
• Improve device performance itor fleet health through network management and ACS platforms, identify recurring issues, and drive resolution.
• Partner with vendors. Coordinate device certification, firmware qualification, and defect resolution.
• Support deployment readiness. Create test plans, methods of procedure (MOPs), configuration standards, and knowledge articles; contribute to new product readiness reviews.
• Maintain quality and compliance. Ensure devices meet applicable DOCSIS, PON, Wi-Fi Alliance, FCC, and UL/safety standards.

• 3–5 years of experience in CPE engineering, cable/telecom access network engineering, or a related technical role.
• Working knowledge of DOCSIS 3.0/3.1/4.0 technology and cable modem provisioning.
• Experience with GPON and/or XGS-PON technologies and ONT configuration and provisioning.
• Familiarity with Wi-Fi standards (802.11ac/ax), wireless gateways, and mesh Wi-Fi systems.
• Hands‑on experience with TR-069/TR-369 (USP) device management protocols and ACS platforms.
• Strong troubleshooting, lab testing, and root‑cause analysis skills.
• An understanding of business connectivity needs, including reliability and service‑level agreement (SLA) expectations.
• Clear communication skills and the ability to manage projects and collaborate across technical and business teams.

• Experience with CMTS and/or OLT infrastructure and access network architecture.
• Python or Bash scripting for test automation and fleet monitoring.
• Relevant vendor or industry certifications, such as Cable Labs, BICSI, Calix, Nokia, Technicolor, or Comm Scope/ARRIS.
• Experience supporting SD-WAN, hosted voice, or managed Wi‑Fi services.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential…