Pet Solutions Technician

** Job Type
** Full time
* Pet Safe Brands, formerly known as Radio Systems Corporation, is headquartered in Knoxville, TN. It has been named “The Marble City” and "Scruffy City", names we have embraced for our unique charm. We are the home of 1982 World’s Fair and we boast of 21 craft breweries around the city ( for the* *). If you like to hike or camp, visit the Great Smokey Mountain National Park.

Take your pick of outdoor activities from walking, tubing, running, or biking in our**. Knox County has an amazing public-school system, no state income tax, low property taxes and cost of living. We host Music and Shakespeare on the Square as well as Family Movie Nights on the Square during the summer months in downtown Knoxville.
* *** Our Company:
** Pet Safe Brands is the world leader in pet products through our family of brands:

Pet Safe Brand, Sport DOG Brand, Invisible Fence Brand, Kurgo and Premier Pet. Pet Safe Brand makes every product from leashes and harnesses to water fountains and and litter boxes. We have an ambitious goal of touching over 21 million pets, people, and communities around the world each year. We serve a broad range of pet owners from providing the hunter the best gear for a successful hunt to accommodating the “Not-So-Crazy Cat Lady” with all the entertaining toys and effective solutions she could ever imagine.

We do this by creating a culture of enthusiasm, resilience, adaptability, and teamwork every day in the office. We work hard to be our community’s employer of choice as we all live our purpose:
We exist to unleash freedom for pet parents by keeping their pets happy, healthy and safe.
* Summary of Position:
Installs and services Invisible Fence Brand Pet Solutions at customer’s homes using basic machinery, working with and training customers and pets, while following all company standards and procedures.
Responsibilities:
Install Invisible Fence Brand pet solutions each day.  Setup, operate and maintain all assigned installation equipment.  Maintain in good working order and cleanliness of all company vehicles and equipment assigned to Pet Solutions Technician and report to Area Operations Manager (AM), General Operations Manager (GOM) or Assistant Operations Manager (AOM) any issues that require additional maintenance.  Provide service for all Invisible Fence Brand solutions.  

Effectively train pets to Invisible Fence Brand solutions.  Provide superior customer service by  Helping design and confirm solution layouts with customer.  Return calls to the office regarding any customer concerns immediately.  Solicit and collect customer referrals and endorsement letters.  Maintain customers’ home by providing a clean and neat installation/service  Always leaving the customers’ home in a better condition  Consistently deliver friendly, positive and professional service at all times including travel times to jobs to include professional driving habits.  

Offer and sell additional solutions to consumers.  Maintain Ambassador status for Invisible Fence Brand by actively generating referrals, leads and appointments with every customer contact.  Collect all necessary paperwork and submit to AM, GOM or AOM in a timely manner.  Collect all payments by submitting to Field Service Specialist (FSS) or through Blue Rover, prior to leave client’s home  Report all serial numbers of products used during visits to FSS prior to leaving client’s home  Maintain proper inventory and stocking of products for service vehicles.  

Report any issues to customer and AM, GOM or AOM.  Maintain proper documentation of all notes for customer visits and issues, including entering notes promptly when job concludes.  Other job duties as assigned  Accountabilities:
Following Invisible Fence Brand and PSB company policies, procedures, training manuals, safety rules, operating and maintenance instructions, procedure manuals, diagrams, schedule forms, instructions and sales/service contracts.  Exceed standard customer satisfaction levels by resolving customer issues by taking personal ownership of the situation and creating a win-win-win solution, return customer calls as soon as the message is received,…