Audio Visual Field Specialist

CTI has been a leading AV provider since 1988, and our mission has been simple: to provide a fantastic customer experience.
At CTI, our biggest asset is our people. We recognize that the best employees don’t always fit the typical mold. If you are hardworking, friendly, and know the importance of excellent customer service, you could be a good fit for us. Our collaborative and lively working environment encourages team members to bring their passion for technology into every task. This creative atmosphere helps us apply and share our skills with clients who seek high‑end AV and conference solutions.

• Troubleshoot and resolve complex issues.
• Complete final product configuration, testing, and commissioning of system solutions.
• Conduct preventative maintenance to ensure all systems operate at optimum levels.
• Work with programmers as needed to load updated files.
• Provide exemplary customer service – our clients deserve the best.
• Perform other tasks as assigned.

• Embrace CTI’s culture and seek more than just a daily time‑track job.
• Work independently with minimal guidance while confidently asking the right questions when help is needed.
• Possess strong verbal and written communication skills and serve as the company’s face to clients.

• Associate’s degree preferred, but experience and skill level are key.
• Customer service experience is a must.
• Positive attitude and aptitude to learn quickly.
• At least 4 years of experience in AV/IT networking, including final product configuration, testing, and commissioning.
• Programming audio‑visual equipment is not required but is a plus.

• Competitive base salary (DOE).
• Employer‑matched medical and dental insurance (after 60 days).
• Employer‑matched 401(k) up to 3% (after 6 months).
• Bonus eligibility based on results‑oriented incentive plan (after 3 months).
• Graduated PTO program, all major holidays off, plus three floating holidays available on the first day.
• Special gifts for significant life events (e.g., marriage, birth of a child, home purchase).
• Cell phone reimbursement plan.
• Long‑ and short‑term disability fully paid by CTI.
• Life insurance fully paid by CTI.

CTI is an equal‑opportunity employer. We do not and shall not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or military status in any of our activities or operations. In compliance with federal law, all persons hired must verify identity and eligibility to work in the United States and complete the required employment eligibility verification form upon hire.