Manager, Event Operations

Apply for the Manager, Event Operations role at Columbus Crew
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Crew Events seeks a Manager, Event Operations, responsible for managing the planning, organization, and execution of MLS Matches and Events. The role requires high energy, a positive attitude, a solutions‑oriented mindset, and a high regard for providing exceptional customer service toward production of first‑class events and match day experiences.

• Serve as primary event manager and responsible for all logistical elements for MLS Matches.
• Act as the liaison for internal departments to create timelines, event guides, and custom layouts.
• Organize and implement strategic plans for fan plaza set‑ups, match day giveaways, ancillary match day events, and broadcast operations.
• Manage the organization and communication processes to continue executing match day at a high level.
• Ensure that all MLS guidelines and policies are being followed.
• Have a guest experience mindset when developing new strategies to elevate the match day experience.
• Plan and execute smaller to mid‑size ticketed events at any of the three facilities that fall under the Crew Events scope.
• Assist with the preparation and circulation of production notes, event briefings, and staff deployments.
• Collaborate with clients, vendors, internal departments and partners to ensure expectations are exceeded throughout each event cycle.
• Develop layouts and signage plans in collaboration with Guest Experience, Safety and Security, and Stadium Operations.
• Create safe environments for all constituents by reviewing venue setup plans with all internal departments.
• Coordinate, prepare and conduct various pre‑event planning and post‑event recap meetings.
• Other duties as assigned.

• Bachelor's degree and a minimum of 3‑5 years of experience in event operations and/or match operations.
• Experience coordinating events in a stadium or arena, including concerts and special events.
• Detail‑oriented and highly organized.
• The ability to troubleshoot and problem‑solve in high‑stress, live event situations.
• Exceptional interpersonal, leadership, and communication skills.
• Ability to work flexible hours, including evenings, weekends, holidays, and non‑traditional hours.

Mid‑Senior level

Full‑time

Management and Manufacturing