Financial Customer Service Representative

Are you ready to join a Fortune 500 global financial services firm where accuracy, client care, and operational excellence drive everything we do? Do you excel under pressure, communicate with clarity, and thrive when details matter? If so, you’ll be a perfect fit for an open contract position we are hiring for!

Join a premier global financial institution renowned for its unwavering commitment to integrity, client‑centric solutions, and operational excellence. This firm is actively hiring an Account Representative/Customer Service Rep to join its team in Columbus, Ohio.

• 6‑month contract (Great possibility to transition into permanent position)
• Location:
  
  Columbus, Ohio
• Pay: $19.17 per hour
• Benefits: PTO, 401(k) retirement savings, healthcare coverage, supplemental coverage

• Respond to client inquiries via phone with professionalism and accuracy, assisting with a wide range of brokerage‑related questions including account details, transactions, and general financial services, while ensuring all responses align with internal quality and compliance standards.
• Support clients with digital platforms, providing guidance and troubleshooting for the brokerage’s online portal and mobile app—resolving login issues, navigating features, and ensuring a smooth digital experience.
• Assist with Brokerage Cash Management services, including debit cards, check‑writing, and funds transfers—ensuring clients understand and can effectively use the full suite of cash management tools available to them.
• Consistently meet performance goals such as call quality, response time, and customer satisfaction, while escalating complex issues when necessary and maintaining a strong commitment to delivering a world‑class client experience.

• College degree or previous contact center experience preferred.
• Ability to thrive in a fast‑paced, team‑oriented environment.
• Strong multitasking skills and adaptability in a dynamic financial service centre.

• Comprehensive healthcare coverage (medical, dental, and vision plans).
• Supplemental coverage (accident insurance, critical illness insurance, hospital indemnity).
• 401(k) retirement savings.
• Life & disability insurance.
• Employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with selected vendors.

We’re ready for you to bring your accuracy, service mindset, and attention to detail into a role where you can shine! Apply now.

As a certified minority‑owned business, Pride Global and its affiliates, including Russell Tobin, Pride Health, and Pride Now, are committed to creating a diverse environment and are proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.