Field Service Techncian II-OH

Position Title: Field Service Technician II-OH

Description

Join the Game:
Become a Field Service Technician at AGS! Are you tech-savvy, ready to troubleshoot with the best, and have a passion for gaming? AGS is looking for a Field Service Technician to join our team and help keep the game going. If you're excited about working with cutting‑edge gaming equipment, solving puzzles, and delivering top-notch customer service, this role is for you!

• Tech‑Savvy Tasks:
  Dive into the technical side installing, upgrading, and performing procedures on gaming equipment.
• Maintenance Master:
  Perform preventative and general maintenance on AGS casino products to ensure smooth operation.
• Report Wizard:
  Complete paperwork and reports promptly, accurately, and in detail.
• Customer Service Champion:
  Provide best‑in‑the‑business service to internal and external customers.
• Troubleshooting Superstar:
  Fix service incidents quickly and efficiently and escalate issues when needed.
• Inventory Hero:
  Keep track of the necessary parts and inventory to stay on top of your game.
• On‑Call Rotation:
  Be part of a weekly on‑call rotation with fellow technicians because the game needs you 24/7.
• Safety First:
  Follow all safety protocols and keep calm even in high‑energy environments.

• Education: High School diploma or GED.
• License to Drive: Valid driver's license, vehicle insurance.
• Tech
  
  Skills:
  
  Problem solver with basic knowledge of AC/DC electronics and computer networking.
• Experience: Knowledge in electronics/computer networking (gaming experience is a bonus).
• Tools of the Trade: Basic computer skills and proficiency with Microsoft Office (Word, Excel, Outlook).
• Flexibility: Ability to work a sometimes‑changing schedule including mornings, nights, weekends, and holidays.
• Compliance: Ability to obtain licensing through the Nevada Gaming Control Board or other jurisdictions.

• Adventure Awaits:
  Traveling to different casinos and customers in your territory.
• Growth Potential:
  Start as a tech newbie and, with training and mentorship, level up quickly.
• Techs Unite:
  Work with the latest casino gaming equipment.
• Hands‑On Work:
  Solve real‑time challenges on the field—no desk job.

You’ll be on your feet, walking, standing, and sometimes bending and squatting for long stretches. Ability to lift up to 50 pounds and occasionally push/pull up to 200 pounds. Work environments may vary, including non‑climate‑controlled settings.

Salary:
The projected starting salary range is $21–$25 per hour; final offer may vary based on skills, experience, and location.

Benefits:
Company‑sponsored healthcare, dental, vision, paid time off, 401(k) plan, tuition assistance, and more.

Note:

All offers are contingent upon successful completion of a background check, drug screen, and human performance evaluation (HPE).

* Posted positions are not open to third‑party recruiters; unsolicited resume submissions will be treated as free referrals.

AGS is an equal opportunity employer.

Equal Opportunity Employer, including disability/protected veterans.

Equal employment opportunity, including veterans and individuals with disabilities.

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