Player Services Coordinator - PT

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

• Providing administrative support and performing general duties
• Prepare and type correspondence, reports, forms, charts and graphs as needed
• Ensure competency of work from the standpoint of grammar, composition, and format
• Assist with departmental files and records as required
• Place, accept and screen telephone calls and refer calls to others as appropriate
• Receive, open, and distribute incoming mail and documents
• Able to operate fax machines and photocopiers
• Must have the ability to operate a postage meter and ensure correct postage and date is stamped on letters and packages
• Make copies for department as requested in a timely manner according to established quality standards
• Responsible for departmental purchasing, management/inventory of supplies and office equipment maintenance such as monthly meter readings
• Maintains attendance records of team members and liaise with members of management to ensure compliance with Hollywood Casino’s attendance policy
• Maintains strict confidentiality of all files, communications and information in the conduct of company business
• Accountable for the physical operation of the Casino Credit function, including pulling, filing and entering of credit information on customer accounts after soliciting information by phone, letter or online.
• Responsible for implementing the approved Credit Policy and procedures with respect to establishing casino clientele's credit privilege by evaluating credit history of applicants.
• Monitors all credit play and runs reports.
• Aids in promotion of new casino credit business.
• Establishes disposition of credit issued and follows up on credit decisions.
• Reviews player rating to assure legitimate credit play as needed
• Any additional duties as assigned by the Player Services Director

• Must have an outgoing, energetic and enthusiastic attitude
• Must be comfortable initiating conversations and creating a fun environment with our guests
• High school diploma or equivalent required
• One-year experience in a secretarial or administrative position
• Flexibility with scheduling
• Must be proficient in Microsoft applications (Excel, Access, Word)
• Good verbal & written communication skills, must be fluent and literate in English
• Ability to work under pressure in a fast‑paced environment with multiple priorities
• Capacity to work independently with minimal direction
• Must be able to listen and respond to visual and aural cues
• On occasion, must be able to tolerate areas containing high noise levels, and bright lights
• Knowledge of the hotel/casino industry a plus
• Successful or better performance against Performance Appraisal Standards
• Ability to adapt to changes often and have strong multi‑tasking skills
• Teamwork – ability to work collaboratively within the outlet for effective day to day operations
• Compliance with all regulatory, governmental, and safety requirement
• Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment
• Knowledge of and compliance with department, property and company policies and procedures
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 50 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via the Score Bet Sports book and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer