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Front Desk Clerk-Commons

Job in Columbus, Franklin County, Ohio, 43224, USA
Listing for: 00212 National Church Residences
Full Time position Listed on 2026-11-12
Job specializations:
Salary/Wage Range or Industry Benchmark: 32000 - 42000 USD Yearly USD 32000.00 42000.00 YEAR

Job Description & How to Apply Below

Job Description:

JOB TITLE:

Front Desk Clerk

DEPARTMENT:
National Church Residences - Supportive Housing

STATUS:
Non-Exempt

REPORTS TO:

Front Desk Site Lead

Job Statement

Ensuring the safety and security of the building and its residents by following building policy and procedures. Take direction from Team Leaders and/or supervisors.

Job Duties
  • Monitor traffic through lobby and ensures all guests check in and out, showing proper identification and follow building rules.
  • Accept and account for rental payments.
  • Be alert at all times and log in any occurrence during shift.
  • Follow all procedures in desk manual.
  • Sort and distribute mail in a timely manner.
  • Conduct periodic inspections of common areas of the building.
  • Report any hazardous conditions or emergency situations to management, follow safety precautions, and log in book.
  • Must obtain coverage for vacation and sick time by contacting other desk staff to ensure shifts are covered adequately. Responsible for desk coverage until replacement arrives.
  • Attend all required meetings and court appearances.
  • Contact assistant manager directly a minimum of four hours prior to shift if you are unable to report to work.
  • Maintain neat and clean appearance of lobby. (Business casual attire)
  • Keep maintenance work order requests in maintenance system and report emergency requests to Maintenance Department.
  • Must report to work in a timely manner. This position requires travel and coverage for and between multiple buildings. Must have adequate transportation to work any shift at any location in the on-call, sick, vacation coverage.
  • At no time will this position cover more than 2 consecutive shifts within a 24 hour period, (initial)
  • Must be able to communicate effectively with residents and staff members.
  • "Time Away From Work" requests must be submitted two weeks prior to the time off request and authorized by your direct supervisor in accordance with all other NCR HR policies.
  • Will not become personally involved with residents or direct staff in or outside of the work place, (i.e. physically, emotionally, financially, etc.) A single violation is grounds for immediate termination of employment.
    • Additional Duties

    The above statements describe the general nature and level of work being performed in the job. They are not intended to be 100% exhaustive list of all duties, and indeed, additional responsibilities may be assigned as required, by management.

    Specialized Knowledge and Skills
  • To have an understanding, appreciation and commitment to the mission and philosophy of NCR and the Supportive Housing Division.
  • Excellent customer service, multi-task and detail oriented, and ability to follow directions and all procedures in front desk manual.
  • Ability to communicate effectively both orally and in writing.
  • Basic math and analytic skills.
  • Strong organizational skills.
  • To be skilled in conflict mediation and negotiation.
  • To be able to demonstrate clear, professional boundaries.
  • Ability to work in a team environment.
  • Ability to act in a professional manner.
  • Understanding of low income and homeless individuals and their specific needs.
  • Knowledge about crisis prevention, intervention and resolution techniques and ability to match such techniques to particular circumstances and individuals.
  • Acknowledges and agrees to a straight 8 hour shift with access to kitchen and restroom facilities.
    • Initials

    Job Requirements (Education, Training, Work Experience)
    • Must have at least 1 year of current work
    • High School Degree or GED
    Desk Clerk Standards
  • Monitor traffic through lobby by ensuring that all guests check in and out.
  • Monitor traffic by ensuring that all guests provide proper identification and that he/she follows all guest policies and building rules while in the building (verified by guest log and overnight sheet).
  • Be alert at all times (verified by a hourly documentation in log) and log all occurrences during shift.
  • Be at work on time with no more than 5-minute grace period.
    • Customer Service Standards
  • Answer phone; 1
    -3 rings. "Thank you for calling — How may I direct your call?"
  • Take phone messages which include: (STAFF ONLY)
    • The name of the person who the message is for
    • The message
    • The name of the person who is leaving the message
    • The time
    • The date
    • The initials
  • Buzz in all residents/visitors/staff within 1-3 seconds.
  • Sort mail and place in appropriate boxes within 20-45 minutes of receipt.
  • With all interactions, Desk Clerks will say please, thank-you, let me find out for you, or ask if they may help in directing them to the appropriate person.
    • Equal…
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