Customer Services Specialist- LHG Main Library

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Local History & Genealogy Part Time Paraprofessionals Columbus, OH, US

Job Title:Customer Services Specialist LH&G (20/24 hr./Non-Exempt/Part-time)

Location:Main Library – Local History & Genealogy Dept.
Starting Pay Range:$18.01 – $23.26 hourly (commensurate with experience)

Note:For internal candidates, pay adjustments are made in accordance with our Compensation and Salary Administration policy

Our Commitment to Diversity

Open to all doesn’t just apply to our customers, it applies to our hiring practices as well. We put respect at the top of our values and that’s how we treat our candidates and employees. The Columbus Metropolitan Library is committed to equal employment opportunity and adheres to these principles in decisions regarding hiring. The Library does not discriminate against employees or applicants for employment based upon their sex, race, national origin, religion, age, disability, sexual orientation, gender, color, ancestry, military or veteran status, gender identity or expression, familial status, genetic information, or any other characteristic protected by federal, state, or local law.

• A robust benefits package that supports your physical, mental, and financial well-being.
• Comprehensive medical, dental, and vision plans to meet your healthcare needs.
• A qualified employer for Public Service Loan Forgiveness
  .
• Access to mental health resources and employee assistance programs for your peace of mind.
• Generous paid time off and leave options to balance your work and personal life.
• Participation in the Ohio Public Employees Retirement System (OPERS) and additional investment & savings plans.
• A variety of voluntary and supplemental insurance plans to complement your lifestyle.

As a Customer Services Specialist
-LH&G, you serve as a primary point of contact for library customers, providing exceptional service, resolving customer needs, and connecting customers with appropriate resources. This role supports the Local History & Genealogy operations through scanning, digitization, and processing of historical materials.

Position

Schedule:

• Tuesday 11:00am-8:00pm
• Alternating Friday/Saturday shifts 9:00am-6:00pm
• Sunday 1:00-5:00pm (1-in-3, as assigned)

What You’ll Do:

• Supports the customer service plan at Main and branches by proactively greeting customers; answering basic reference and directional questions in person, over the phone, by e‑mail, instant message, etc.; locating or retrieving materials for customers; assisting customers with library technology; supporting the code of conduct; assisting location staff with program preparation at the location and off‑site; and sharing early literacy skills with customers.
• Operates a variety of digital imaging equipment and software. Edits images for quality, content, and completeness.
• Provides training on microfilm machines and basic reference for microfilm collections to customers and staff. Prepares materials for microfilming.
• Assists with archive processing by rehousing, inventorying, labeling, and tracking archival collections.
• Assists customers with library card accounts in person, over the phone, by e‑mail, instant message, etc., including processing account applications, verifying account information, informing customers of, and enforcing account rules and regulations, accepting payment on accounts, and ensuring accuracy of the account.
• Processes and sorts materials accurately and efficiently; including returned materials, reserved items for incoming and outgoing delivery, expired reserved materials, and new materials as needed.
• Manages…