Associate Compliance Manager, Servicing

About Upstart

Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload.

Our Compliance team plays a critical role in mitigating risk and protecting Upstart’s growth and success, and as a Servicing Compliance Associate Manager at Upstart, you will have a tremendous impact on this critical team. Someone that is successful in this role will be a ‘Go Getter’ by partnering in change, re-defining policies and improving practices. You’ll develop relationships of trust within the organization so that your role is a value add for the business unit.

Your relevant skills and expertise will be an integral part of the discussion when addressing ways to further enhance the Compliance Management Systems and programs  you have previous compliance management experience and share our passion for consumer protection this could be the role for you.

• Coordinate with operations and product teams to design new controls and enhance existing controls.
• Work with business stakeholders to craft compliance guidance, procedures and job aids that comply with regulations and implemented policies.
• Partner with operations teams to drive efficiency, identify opportunities to improve processes, and build remediation plans where appropriate to resolve issues.
• Review third party vendor engagements for compliance with policies and procedures.
• Develop and deliver role based training to servicing teams.
• Monitor servicing activities for regulatory risks, develop Compliance KRIs, and report potential risks to senior management.
• Support organizational change management by acting as an internal project manager for the compliance team on strategic initiatives.

• Experience:
  
  5+ years of compliance, regulatory, or risk management experience in the financial services or fintech industry.
• Education:
  
  Bachelor’s degree or equivalent relevant work experience.

• Proven working knowledge of consumer protection regulations and applicable laws, including FDCPA, FCRA, ECOA, TILA, EFTA, GLBA, SCRA, and UDAAP and related State laws.
• Operational Expertise:
  Prior experience in operationalizing a compliance program, including developing monitoring and testing procedures, drafting policies/procedures, and managing remediation efforts.
• Experience supporting or maintaining components of a Compliance Management System (e.g., monitoring, documentation, training, issue remediation)
• Demonstrated ability to communicate complex compliance requirements clearly to cross‑functional partners (e.g., Operations, Product, Engineering) and drive consensus on risk decisions.
• Strong organizational and project management skills with the ability to manage multiple competing priorities in a fast‑paced, high‑growth environment.
• Self‑starter mentality with a strong sense of personal accountability and ownership with the ability to work well under pressure.
• Strong commitment to ethics and exercises good judgment.
• Adaptable and flexible to changing priorities and situations.
• Flexibility and willingness to learn and take on new evolving responsibilities.
• Ability to build strong cross‑functional relationships and influence.
• CRCM, other Compliance Certifications, or JD are a plus.

This role is available in the following locations:
Remote

The team operates on the East/West coast time zones.

As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to still spend high quality time in‑person collaborating via regular onsites. The in‑person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4…