Equity Loan Processor

Home Equity Loan Processor – Telhio Credit Union

Telhio Credit Union was formed in 1934 as a credit union for Columbus Telephone Company (now AT&T) employees. It now serves over 70,000 member‑owners throughout central and southwest Ohio. As one of the largest credit unions in Ohio, Telhio offers extraordinary service, innovative financial solutions, and community involvement. Its core values are Caring, Commitment, and Integrity.

The Home Equity Loan Processor handles all aspects of home equity loan processing, ensuring accuracy and compliance with timelines and regulations. The processor works as a liaison for the loan officer and borrower, coordinates loan restructuring, prepares and distributes disclosures, loan estimates, and closing documents in accordance with State and Federal regulations. The role maintains confidentiality, possesses strong communication skills, and stays up‑to‑date with underwriting guidelines.

• Communicate effectively with borrowers to obtain required documents.
• Adhere to and maintain knowledge of all related government regulations.
• Review, prepare, and send loan disclosures for home equity loans compliant with TRID guidelines.
• Ensure accuracy of information within documents prior to underwriting.
• Provide support to lending partners and respond to all requests promptly.
• Accurately log and track home equity files in process.
• Communicate updates and final approvals to loan officers.
• Prepare, review, and send closing documents, including necessary instructions and documentation.
• Complete funding of home equity loans in the absence of the Home Equity Compliance Specialist.
• Obtain property evaluations, title work, and flood certification as required by Telhio guidelines.

• Completes general loan processing with attention to detail
  • Reviews and prepares and distributes accurate home equity loan documents and disclosures.
  • Accurately logs loans to the processing worksheet.
  • Works effectively with loan officers to correct loan errors and restructure loans as needed.
  • Submits files to Underwriting with clear, accurate stips.
• Complies with Service Level Agreement
  • Processes loans to meet established service level agreement.
  • Manages pipeline to provide extraordinary service to internal and external members.
  • Maintains knowledge of TRID guidelines and completes disclosures accordingly.
• Demonstrates teamwork and leadership
  • Contributes to a positive and motivating work environment that encourages individual growth and success.
  • Fulfills commitments to team members.
  • Communicates effectively with Telhio Credit Union employees.
  • Actively participates in 1:1 meetings with supervisor and team meetings.
  • Assists consumer lending or other line of business projects as needed.
  • Completes funding of home equity loans in the absence of the Home Equity Compliance Specialist.
• Other duties as assigned

• Knowledge of Product & Services
• Knowledge of Process Procedures
• Time Management
• Attention to Detail
• Knowledge of Telhio’s Loan Policy and products
• Knowledge of Home Equity and TRID Regulations
• Excellent verbal and written communication skills
• Organizational Skills
• High Professionalism
• Ability to work in a fast‑paced environment
• Analytical and quantitative skill
• High school graduate or G.E.D.
• Proficient in MS Office Suite, DNA, Meridian Link
• Pass a background check including credit, drug screen, bondability, and criminal background.

• Competitive salary
• Opportunity to earn incentive and bonus
• Benefits: several medical plan options, dental, free vision, free life and free disability insurance
• Additional financial incentive programs for employees enrolled in our insurance
• 6% matching and immediately vested 401(k) plan
• Generous schedule for 14 paid holidays, vacation and personal time for a healthy work‑life balance
• Opportunity for personal career growth, continued education and mentorship programs
• Volunteer opportunities impacting the local community

This position requires sitting; some reaching; frequent standing and walking; some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Seniority Level: Entry level

Employment Type:

Full‑time

Job Function:
Finance and Sales

Industries:
Banking

Telhio is an Equal Opportunity Employer. This is a Non‑Collective Bargaining Unit.

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