Mortgage Mailroom Administrator, Lending

Join to apply for the Mortgage Mailroom Administrator, Home Lending role at Upstart
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Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart’s AI marketplace, Upstart‑powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital‑first lending experience their customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload.

Upstart’s Mortgage Mailroom team is dedicated to supporting the efficient handling and review of mortgage documents and loan sales. The team ensures the timely and accurate management of documents and files for investor review, contributing to the smooth operation of loan sales and compliance with investor guidelines.

• Sort and organize incoming and outgoing mortgage documents to ensure timely processing and routing.
• Scan and digitize paper files, uploading them to the appropriate document management system.
• Validate loan files for accuracy and completeness, cross‑checking compliance with investor guidelines before submission for loan sale.
• Communicate discrepancies to loan processing and underwriting teams, ensuring issues are resolved in a timely manner.
• Securely archive physical copies of documents, ensuring compliance with document retention policies.
• Manage both mailroom tasks and loan review duties, allocating 60% of your time to mailroom operations and 40% to loan review, adjusting based on operational demands.

• 1+ years of experience in mortgage loan processing or administrative support roles in a highly regulated industry.
• Strong attention to detail and ability to maintain high levels of accuracy in document handling.
• Familiarity with mortgage compliance guidelines and investor requirements.

• Experience with mortgage loan sales and reviewing loan files for investor submission.
• Strong organizational skills and the ability to handle multiple tasks simultaneously.
• Ability to work independently and manage time efficiently in a fast‑paced environment.
• High school diploma or equivalent work experience.

Columbus, Ohio. The position requires you to work in the office Monday through Friday 9–5:30 pm ET.

• Competitive Compensation (base + bonus & equity)
• Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart
• 401(k) with 100% company match up to $4,500 and immediate vesting and after‑tax savings
• Employee Stock Purchase Plan (ESPP)
• Life and disability insurance
• Generous holiday, vacation, sick and safety leave
• Supportive parental, family care, and military leave programs
• Annual wellness, technology & ergonomic reimbursement programs
• Social activities including team events and onsites, all‑company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
• Catered lunches + snacks & drinks when working in offices

Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices.

If you require reasonable accommodation in completing an application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please email candida