Credit & Collections Manager

JOB SUMMARY

Responsible for overseeing the collection efforts of the Accounts Receivable department, managing a team of 6 – 8 collectors. Acts as liaison for collections activity to other department staff, managers and directors. Actively involved with the collection staff in contacting problem accounts to resolve issues.

• Supervise, review, evaluate and schedule work for Collections staff.
• Work with the Controller and CFO to set collection goals and targets for the department.
• Develop and maintain procedural documentation for the collection function.
• Develop and maintain department KPI’s to accurately assess the performance of the function, using informed data to report activity to department leadership.
• Implement collection policies and procedures to avoid excessive past due accounts and write-offs.
• Implement deadlines for invoicing and payment collection.
• Oversee and assist with short paid invoices, unapplied cash receipts, credit offsets, etc. to ensure customer accounts are up to date and accurate.
• Work closely with cash application and billing specialist to ensure customer accounts are accurately recorded.
• Ability to reconcile complex customer accounts to understand and correct issues causing past due amounts.
• Willingness and ability to train staff on best practices and procedures to effectively manage their portfolios.

• Working knowledge of Microsoft Office applications, including Excel, Outlook, and Word.
• Strong planning and problem-solving skills.
• Ability to analyze information and processes.
• Excellent verbal/written communication skills.
• Attention to detail.

• Preferred Bachelor’s degree in Accounting, Finance, Management, or related field.
• 2 - 5+ years of high-volume accounts receivable experience required.
• 2 - 5+ years of supervisory experience in a high-volume operation of similar scope required.

• Experience leading teams of 5 or more.
• Epicor ERP
• High Radius
• Billtrust
• Web Portals (Tungsten, Ariba, Coupa, Taulia, etc)

• Must be able to sit for long periods of time.
• Must be able to use standard office equipment proficiently, including but not limited to: desktop computer, phone system, printer, copier, fax machine, scanner, etc.
• Must be able to avoid fatigue while viewing computer monitor for uninterrupted long periods of time.

Mid-Senior level

Full-time

Accounting/Auditing and Finance

Industrial Machinery Manufacturing

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.