Mortgage Mailroom Administrator, Lending

About Upstart

Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload.

Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California;
Columbus, Ohio;
Austin, Texas; and New York City, NY (opening Summer 2026).

Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you!

Upstart’s Mortgage Mailroom team is dedicated to supporting the efficient handling and review of mortgage documents and loan sales. The team ensures the timely and accurate management of documents and files for investor review, contributing to the smooth operation of loan sales and compliance with investor guidelines. This role is essential to maintaining a lean, scalable workflow in our growing mortgage operations.

As the Mortgage Mailroom Administrator at Upstart, you will be responsible for managing mail, reviewing closed loans and preparing mortgage documents for loan sales.

• Sort and organize incoming and outgoing mortgage documents to ensure timely processing and routing.
• Scan and digitize paper files, uploading them to the appropriate document management system.
• Validate loan files for accuracy and completeness, cross-checking compliance with investor guidelines before submission for loan sale.
• Communicate discrepancies to loan processing and underwriting teams, ensuring issues are resolved in a timely manner.
• Securely archive physical copies of documents, ensuring compliance with document retention policies.
• Manage both mailroom tasks and loan review duties, allocating 60% of your time to mailroom operations and 40% to loan review, adjusting based on operational demands.

• 1+ years of experience in mortgage loan processing or administrative support roles in a highly regulated industry.
• Strong attention to detail and ability to maintain high levels of accuracy in document handling.
• Familiarity with mortgage compliance guidelines and investor requirements.

• Experience with mortgage loan sales and reviewing loan files for investor submission.
• Strong organizational skills and the ability to handle multiple tasks simultaneously.
• Ability to work independently and manage time efficiently in a fast-paced environment.
• High school diploma or equivalent work experience.

This role is available in the following location:
Columbus, Ohio. The position requires you to work in the office Monday through Friday 9-5:30pm ET.

The team operates on the East/West coast time zones.

As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.

• Competitive Compensation (base + bonus & equity)
• Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart
• 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
• Employee Stock Purchase Plan (ESPP)
• Life and disability insurance
• Generous holiday, vacation, sick and safety leave
• Supportive parental, family care, and military leave programs
• Annual wellness, technology & ergonomic reimbursement programs
• Social activities including team events and onsites, all-company updates, employee…